Catering Call Center - Remote

Taziki's Cafe; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work option

Daily pay

Medical, dental, vision, and DIS

401(k) with employer match

Paid time off

Job summary

Taziki's Mediterranean Café is seeking a Catering Call Center Rep to deliver exemplary guest service and support catering operations. You'll help guests place orders, coordinate delivery details, resolve issues, and ensure a high-quality experience reflecting Taziki's hospitality.

The role emphasizes phone-based customer service, multi-tasking across platforms, and collaboration with restaurant teams. Remote work with required in-person training and occasional meetings is offered in the

Qualifications

• Experience in customer service, call center, catering coordination, or related role.
• Strong verbal communication and professional phone presence.
• Ability to manage multiple requests in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to work independently in a remote setting.
• Must be 21 years or older and reside in local area for in-person training.

Responsibilities

• Provide outstanding customer service via phone interactions.
• Handle high volume inbound calls with accuracy and courtesy.
• Assist with catering inquiries, menu selections, order placement, and scheduling.
• Enter and manage catering orders across platforms.
• Coordinate delivery schedules with restaurant teams.
• Track and resolve catering concerns professionally.
• Suggest menu options and upsell catering solutions.
• Maintain clear cross-functional communication.

Skills

Customer service

Phone support

Multitasking

Organizational skills

Tools

CRM software

POS systems

Job description

Taziki's Mediterranean Café | Nashville, TN or Birmingham, AL

REMOTE POSITION | LOCAL CANDIDATES ONLY | IN-PERSON TRAINING REQUIRED

Important Requirements Before Applying:

• Location: Candidates must currently reside in the Nashville, TN, or Birmingham, AL, area.
• Training: This is a remote position; however, candidates must be available to attend required in-person training and occasional in-person meetings as needed.
• Experience: Previous experience in customer service, call center operations, catering coordination, restaurant order management, or a similar customer-facing role is required.
• Availability: Must be available to work Monday through Friday, approximately 8:00 AM–5:00 PM Central Time, with some schedule flexibility as business needs require.

Join the Taziki's Team!

Are you an experienced customer service professional who enjoys helping people, solving problems, and keeping things organized in a fast-paced environment?

At Taziki's Mediterranean Café, we're looking for a Catering Call Center Rep who can deliver an exceptional guest experience while supporting our catering operations.

In this role, you'll be an important part of our catering team, helping guests place orders, coordinating delivery details, resolving concerns, and ensuring every catering experience reflects the quality and hospitality Taziki's is known for.

If you're detail-oriented, confident on the phone, comfortable managing multiple priorities, and passionate about great customer service, we'd love to hear from you!

Why You'll Love Working at Taziki's

• Remote work opportunity with a consistent weekday schedule
• No late nights or early mornings
• Collaborative, supportive team environment
• Opportunity to make a meaningful impact on our guests' experiences
• Daily pay option

Additional benefits for eligible employees:

• Medical, dental, vision, and disability insurance options
• Paid time off
• 401(k) program with employer match

What You'll Do

As a Catering Call Center Rep, you'll help ensure that our catering customers receive accurate, timely, and friendly service from their first interaction through order fulfillment.

Your responsibilities will include:

• Deliver outstanding customer service through professional, friendly, and efficient phone interactions.
• Manage a high volume of incoming calls while maintaining accuracy and attention to detail.
• Assist customers with catering inquiries, menu selections, order placement, and scheduling.
• Accurately enter and manage catering orders, including orders received through third-party platforms.
• Coordinate delivery schedules and communicate with restaurant teams to support successful order fulfillment.
• Track catering concerns, follow up with customers, and help resolve issues in a timely and professional manner.
• Recommend menu options, add-ons, and catering solutions based on customer needs.
• Identify opportunities to increase sales through thoughtful recommendations and suggestive selling.
• Maintain clear communication with customers, restaurant teams, and internal partners.
• Represent Taziki's values, hospitality standards, and commitment to quality in every interaction.

What We're Looking For

We're looking for someone who brings experience, professionalism, and a genuine passion for customer service.

Required Qualifications:

• Previous professional experience in customer service, call center support, catering coordination, hospitality, or a related role.
• Strong verbal communication skills and a confident, professional phone presence.
• Experience managing multiple customer requests, orders, or inquiries in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining accuracy and delivering excellent service.
• Comfortable using computers, online ordering systems, and multiple software platforms.
• Ability to work independently and remain productive in a remote environment.
• Strong problem-solving skills and the ability to handle challenging customer interactions professionally.
• Must be at least 21 years of age.
• Must reside in the Nashville or Birmingham area and be available for required in-person training.

Preferred Qualifications:

• Experience in restaurant catering, hospitality, or food service operations.
• Experience handling high-volume inbound customer calls.
• Familiarity with catering platforms, POS systems, or third-party ordering and delivery services.
• Experience with order coordination, scheduling, or customer issue resolution.
• Experience with suggestive selling or upselling.

Work Schedule & Location

Schedule: Monday–Friday, approximately 8:00 AM–5:00 PM Central Time. Hours may vary slightly based on business needs.

Work Arrangement: Remote, with required in-person training and occasional in-person meetings.

Location Requirement: Candidates must currently reside in the Nashville, Tennessee, or Birmingham, Alabama, area.

Physical Requirements

With or without reasonable accommodation:

• Standing and walking
• Reaching
• Carrying or lifting up to 30 pounds when performing in-person duties

Ready to Join Us?

We're excited to connect with experienced professionals who are passionate about delivering excellent customer service and supporting a growing catering operation.

Taziki's Mediterranean Café is an Equal Opportunity Employer.