Remote Catering Call Center Specialist

Taziki's Mediterranean Cafe; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work option

Daily pay

Medical, dental, vision, and DIS

401(k) with employer match

Paid time off

Job summary

Taziki's Mediterranean Café is seeking a Catering Call Center Rep to deliver exemplary guest service and support catering operations. You'll help guests place orders, coordinate delivery details, resolve issues, and ensure a high-quality experience reflecting Taziki's hospitality.

The role emphasizes phone-based customer service, multi-tasking across platforms, and collaboration with restaurant teams. Remote work with required in-person training and occasional meetings is offered in the

Qualifications

• Experience in customer service, call center, catering coordination, or related role.
• Strong verbal communication and professional phone presence.
• Ability to manage multiple requests in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to work independently in a remote setting.
• Must be 21 years or older and reside in local area for in-person training.

Responsibilities

• Provide outstanding customer service via phone interactions.
• Handle high volume inbound calls with accuracy and courtesy.
• Assist with catering inquiries, menu selections, order placement, and scheduling.
• Enter and manage catering orders across platforms.
• Coordinate delivery schedules with restaurant teams.
• Track and resolve catering concerns professionally.
• Suggest menu options and upsell catering solutions.
• Maintain clear cross-functional communication.

Skills

Customer service

Phone support

Multitasking

Organizational skills

Tools

CRM software

POS systems

Job description

Taziki's Mediterranean Café is seeking a Catering Call Center Rep to deliver exemplary guest service and support catering operations. You'll help guests place orders, coordinate delivery details, resolve issues, and ensure a high-quality experience reflecting Taziki's hospitality.

The role emphasizes phone-based customer service, multi-tasking across platforms, and collaboration with restaurant teams. Remote work with required in-person training and occasional meetings is offered in the