Remote Catastrophe Claims Adjuster – Homeowners

Allstate; United States; Remote; USD 56,000 - 104,000; Full time

Benefits offered by this job

Licensing Sign-On Bonus

Internet reimbursement

Job summary

National General is seeking a Catastrophe Inside Adjuster to handle homeowner claims remotely from a home office. The role focuses on contents and ALE, including complex scenarios, with virtual collaboration and data-driven decisions.

The ideal candidate has 5+ years in property claims, strong dwelling coverage knowledge, and experience with Xactimate. Training is provided, licensing support available, and CST hours are required for this remote position.

Qualifications

• 5+ years of property insurance claims handling.
• 2+ years of Fire/Water/Theft claims experience for Contents and ALE.
• Strong knowledge of dwelling coverages including UPP and ALE.
• Experience working with Pilot adjusters and their workflow.
• Proficiency with Xactimate or similar estimating software.
• Ability to work Central Standard Time hours from a remote home environment.
• Bilingual skills and/or prior military experience is a plus.

Responsibilities

• Handle claims virtually from home.
• Handle escalated, complex claims involving contents, structure supplements, and ALE damages.
• Conduct thorough coverage investigations to ensure correct policy application.
• Collaborate virtually with onsite vendors via video to assess damages and prepare contents estimates.
• Provide empathetic, customer-focused communication throughout the claims process.
• Negotiate settlements in accordance with company standards.
• Coordinate with structure adjusters for comprehensive claim handling.
• Use data and analytics to support decision-making.
• Be willing to work some weekends and extended hours if necessary.

Skills

Property claims handling

Customer service

Written/verbal communication

Bilingual abilities (a plus)

Pilot adjusters experience

Dwelling coverages knowledge

Critical thinking

Xactimate (estimating)

Education

High School Diploma/GED

Tools

Xactimate

Job description

National General is seeking a Catastrophe Inside Adjuster to handle homeowner claims remotely from a home office. The role focuses on contents and ALE, including complex scenarios, with virtual collaboration and data-driven decisions.

The ideal candidate has 5+ years in property claims, strong dwelling coverage knowledge, and experience with Xactimate. Training is provided, licensing support available, and CST hours are required for this remote position.