Remote Catastrophe Claims Adjuster — Contents & ALE

National General; Texas City (TX); Remote; USD 56,000 - 104,000; Full time

Benefits offered by this job

Licensing Sign-On Bonus

Job summary

National General, part of The Allstate family, seeks a Catastrophe Inside Adjuster to handle homeowners’ contents and ALE claims remotely from home across U.S. time zones, with occasional weekends and up to 10% travel.

You will conduct virtual investigations, negotiate settlements, collaborate with vendors via video, and support the end-to-end claim lifecycle using Xactimate and data analytics.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• 5+ years of property insurance claims handling experience.
• 2+ years in Fire, Water, and Theft claims for Contents and ALE.

Responsibilities

• Handle claims virtually from home.
• Escalated, complex claims involving contents, supplements, and ALE.
• Conduct thorough coverage investigations.
• Collaborate with onsite vendors via video to assess damages and prepare contents estimates.
• Provide empathetic, customer-focused communication throughout the claims process.
• Negotiate settlements per company standards.
• Coordinate with structure adjusters for comprehensive claim handling.
• Use data and analytics to support decision-making.
• Willing to work some weekends and extended hours if necessary.

Skills

Business Communications

Catastrophic Claims

Critical Thinking

Document Examination

Fraud Investigations

Prioritization

Xactimate

Education

High School Diploma/GED

Bachelor’s degree preferred

Tools

Xactimate

Job description

National General, part of The Allstate family, seeks a Catastrophe Inside Adjuster to handle homeowners’ contents and ALE claims remotely from home across U.S. time zones, with occasional weekends and up to 10% travel.

You will conduct virtual investigations, negotiate settlements, collaborate with vendors via video, and support the end-to-end claim lifecycle using Xactimate and data analytics.