Remote Casualty Claims Team Lead

Auto Club Of Southern Calif; United States; Remote; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health coverage

401K and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Of Southern Calif is seeking a Casualty Team Manager to lead the claims unit, coordinating and directing activities of a team. The role emphasizes leadership, support, and coaching to ensure regulatory compliance and adherence to customer service best practices.

The position is remote with occasional travel to meetings. Starting pay ranges from $92,600 to $123,600 annually, with eligibility for incentive programs based on organization, team and personal performance.

Qualifications

• Leadership and people management experience in claims operations.
• Strong communication and interpersonal skills.
• Ability to guide change and implement improvements.

Responsibilities

• Review claim files for quality and performance.
• Coach and counsel employees on performance.
• Resolve customer service issues and monitor satisfaction.
• Lead recruitment and staff development for succession planning.
• Lead meetings with unit management to communicate goals.
• Stay updated on industry developments and best practices.
• Participate in committees and projects supporting organizational goals.

Skills

Leadership

Coaching

Communication

Supervisory

Education

Bachelors or equivalent

Job description

Auto Club Of Southern Calif is seeking a Casualty Team Manager to lead the claims unit, coordinating and directing activities of a team. The role emphasizes leadership, support, and coaching to ensure regulatory compliance and adherence to customer service best practices.

The position is remote with occasional travel to meetings. Starting pay ranges from $92,600 to $123,600 annually, with eligibility for incentive programs based on organization, team and personal performance.