Remote Casualty Claims Specialist

Auto-Owners Insurance; Southgate (MI); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Merit-based work-from-home program

Competitive base salary

Matched 401(k)

Fully-funded pension

Bonus programs

Generous paid time off

Job summary

Auto-Owners Insurance in Michigan is seeking an experienced Casualty Claims professional to join our team. The role requires mastery of claims-handling skills and involves on-site work with travel as needed.

After initial training in-person, there is merit-based work-from-home flexibility defined by leadership. You'll investigate claims, analyze coverage, negotiate settlements, and maintain clear documentation while upholding regulatory standards.

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language
• Strong verbal and written communication
• Ability to gather and interpret information for effective claims resolution
• Demonstrated ability to manage time and tasks efficiently
• Interpersonal skills to deal with diverse customers and situations

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Strong verbal and writtencommunication

Time management

Interpersonal skills

Casualty policy knowledge

Education

Bachelor’s degree

Job description

Auto-Owners Insurance in Michigan is seeking an experienced Casualty Claims professional to join our team. The role requires mastery of claims-handling skills and involves on-site work with travel as needed.

After initial training in-person, there is merit-based work-from-home flexibility defined by leadership. You'll investigate claims, analyze coverage, negotiate settlements, and maintain clear documentation while upholding regulatory standards.