Remote Casualty Claims Specialist

Auto-Owners Insurance; Grand Rapids (MI); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Auto-Owners Insurance is seeking an experienced Casualty Claims professional in Grand Rapids, MI. You will investigate claims, analyze policy coverage, and negotiate settlements while maintaining clear documentation and communicating with insureds and agents.

The role supports a merit-based work-from-home program after in-person training and travel as needed for onsite investigations, with a standard work schedule on site. A background in casualty claims and strong communication are valued.

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language.
• Strong verbal and written communication.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Verbal communication

Written communication

Time management

Interpersonal skills

Claims knowledge

Analytical skills

Information gathering

Education

Bachelor's degree or equivalent

Job description

Auto-Owners Insurance is seeking an experienced Casualty Claims professional in Grand Rapids, MI. You will investigate claims, analyze policy coverage, and negotiate settlements while maintaining clear documentation and communicating with insureds and agents.

The role supports a merit-based work-from-home program after in-person training and travel as needed for onsite investigations, with a standard work schedule on site. A background in casualty claims and strong communication are valued.