Remote Casualty Claims Specialist

Auto-Owners Insurance; New Albany (IN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Auto-Owners Insurance in Indiana is seeking an experienced Casualty Claims professional to join our team. This role requires mastery of claims-handling skills and the ability to investigate, analyze coverage, and negotiate settlements.

We offer a merit-based work-from-home program after initial in-person training, with opportunities for travel to onsite investigations. The team emphasizes accuracy, regulatory compliance, and professional development.

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language.
• Strong verbal and written communication.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage to determine liability and damages.
• Negotiate settlements in accordance with procedures and within authority limits.
• Communicate claim status to insureds and agents.
• Maintain documentation in company systems and adhere to standards.
• Participate in training and education programs to enhance skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to schedule at a Company-approved location.

Skills

Verbal communication

Written communication

Information gathering

Time management

Interpersonal skills

Casualty policy language

Claims handling

Education

Bachelor's degree or equivalent

Job description

Auto-Owners Insurance in Indiana is seeking an experienced Casualty Claims professional to join our team. This role requires mastery of claims-handling skills and the ability to investigate, analyze coverage, and negotiate settlements.

We offer a merit-based work-from-home program after initial in-person training, with opportunities for travel to onsite investigations. The team emphasizes accuracy, regulatory compliance, and professional development.