Remote Casualty Claims Specialist

Auto-Owners Insurance; Knoxville (TN); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Auto-Owners Insurance is seeking an experienced Casualty Claims professional to join our team in Knoxville, TN. After initial training in-person, you could have the flexibility of work-from-home time as defined by leadership.

Responsibilities include investigating claims, interpreting policy language, and negotiating settlements with appropriate stakeholders. The position requires a Bachelor’s degree or equivalent, at least 1 year of claims experience, and strong communication skills.

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language.
• Strong verbal and written communication skills.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Casualty claims

Verbal communication

Written communication

Information gathering

Interpersonal skills

Time management

Policy language understanding

Education

Bachelor’s degree or equivalent

Job description

Auto-Owners Insurance is seeking an experienced Casualty Claims professional to join our team in Knoxville, TN. After initial training in-person, you could have the flexibility of work-from-home time as defined by leadership.

Responsibilities include investigating claims, interpreting policy language, and negotiating settlements with appropriate stakeholders. The position requires a Bachelor’s degree or equivalent, at least 1 year of claims experience, and strong communication skills.