Remote Casualty Claims Professional

Auto-Owners Insurance; Clarkston (MI); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Auto-Owners Insurance is seeking an experienced and motivated Casualty Claims professional to join our team. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

You will investigate claims, analyze policy coverage, negotiate settlements, and maintain precise records while communicating with insureds and agents. This role may require travel for onsite investigations and requires punctual attendance at a Company-approved

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language.
• Strong verbal and written communication.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Verbal & written communication

Interpersonal skills

Information gathering

Time management

Education

Bachelor’s degree or equivalent

Job description

Auto-Owners Insurance is seeking an experienced and motivated Casualty Claims professional to join our team. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

You will investigate claims, analyze policy coverage, negotiate settlements, and maintain precise records while communicating with insureds and agents. This role may require travel for onsite investigations and requires punctual attendance at a Company-approved