Remote Caseworker I for Military Family Support

American Red Cross; United States; Remote; USD 59,113,000 - 66,993,000; Full time

Job summary

American Red Cross offers a remote Hero Care Center Caseworker role serving the US military community. You will transition callers into appropriate services, document client data, and verify eligibility, while coordinating with Red Cross teams to ensure timely support.

The role emphasizes empathy, accuracy, and fast-paced problem solving. Qualifications include a high school diploma, 3+ years in related work, familiarity with medical terminology and military matters, plus strong communication

Qualifications

• High School Diploma or equivalent.
• Minimum 3 years of related experience in a social service or contact center.
• Familiarity with medical terminology and military community.
• At least 1 year of customer-focused experience.
• Ability to work in a fast-paced, dynamic environment.
• Strong written and verbal communication; typing 40 wpm+.
• Proficient computer skills including Internet and MS Office.

Responsibilities

• Interview callers and coordinate requests for service.
• Record client information in the case management system and assess eligibility.
• Provide appropriate services and support to clients.
• Coordinate case management with other Red Cross units and follow up actions.
• Compose and deliver emergency communications to military locations.

Skills

Strong communication

Typing 40 wpm

Customer service

MS Office

Education

High School Diploma

Tools

MS Office Suite

Internet research

Job description

American Red Cross offers a remote Hero Care Center Caseworker role serving the US military community. You will transition callers into appropriate services, document client data, and verify eligibility, while coordinating with Red Cross teams to ensure timely support.

The role emphasizes empathy, accuracy, and fast-paced problem solving. Qualifications include a high school diploma, 3+ years in related work, familiarity with medical terminology and military matters, plus strong communication