Caseworker, Disaster Services – American Red Cross Field Support Position

The Elitejob; Miami (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Generous paid time off

401(k) retirement plan

Tuition reimbursement

Job summary

A humanitarian organization is seeking a compassionate Caseworker for Disaster Services to assist individuals affected by disasters. The successful candidate will provide needs assessment, planning, and resource referrals. Strong interpersonal skills and a Bachelor's degree in a relevant field are essential. This full-time role requires flexibility in work hours, including evenings, weekends, and potential travel to disaster sites.

Qualifications

• Bachelor's degree in social work, human services, psychology, or a related field.
• Minimum of 1–3 years of experience in human services, case management, or disaster recovery.

Responsibilities

• Provide direct casework services to individuals and families affected by disasters.
• Conduct comprehensive needs assessments and develop recovery plans.

Skills

Interpersonal skills

Communication skills

Emotional intelligence

Cultural sensitivity

Organizational skills

Education

Bachelor's degree in social work or related field

Tools

Digital case management systems

Microsoft Office Suite

Job description

Job Summary

The American Red Cross is seeking a compassionate, dedicated, and organized individual to join our Disaster Cycle Services team as a Caseworker, Disaster Services. This critical field support role provides immediate and ongoing recovery support to individuals and families affected by natural or man-made disasters. As a Caseworker, you will offer client-centered services including needs assessment, planning, resource referrals, and financial assistance, helping survivors return to stability and resilience. This position may require deployment to disaster-affected areas on short notice.

Key Responsibilities

• Provide direct casework services to individuals and families affected by disasters, following Red Cross standards and procedures.

• Conduct comprehensive needs assessments and develop recovery plans tailored to the clients circumstances.

• Coordinate with local, state, and federal resources to ensure clients receive necessary support.

• Maintain accurate and confidential client records in Red Cross systems.

• Serve as a liaison between disaster clients and partner organizations, ensuring continuity of care and effective resource referrals.

• Collaborate with internal disaster teams to support sheltering, feeding, and health service operations as needed.

• Participate in team briefings, training, and debriefings during deployment and after action reviews.

• Provide culturally competent, trauma-informed, and equitable service delivery.

• Travel and deploy to disaster sites for extended periods as required (up to 2 weeks at a time, occasionally on short notice).

Required Skills and Qualifications

• Bachelors degree in social work, human services, psychology, or a related field (or equivalent work experience).

• Strong interpersonal and communication skills, with the ability to build trust quickly in crisis situations.

• Knowledge of case management best practices and experience in client support roles.

• High level of emotional intelligence, empathy, and cultural sensitivity.

• Proficiency in using digital case management systems and Microsoft Office Suite.

• Ability to work independently and as part of a diverse, multidisciplinary team.

• Valid drivers license and willingness to travel for deployments.

Experience

• Minimum of 1–3 years of experience in human services, case management, disaster recovery, or a related field.

• Experience working with vulnerable populations, crisis intervention, or trauma-informed care is highly desirable.

• Previous volunteer or professional experience with emergency response agencies or nonprofits is a plus.

Working Hours

• Full-time position with a flexible schedule.

• Must be available to work irregular hours, including evenings, weekends, and holidays during active disaster operations.

• On-call rotation and deployment availability required (typically 10–14 days per deployment cycle).

Knowledge, Skills, and Abilities

• Deep understanding of the disaster cycle and recovery process.

• Working knowledge of community-based services and government relief programs (e.g., FEMA, HUD).

• Ability to assess and prioritize complex needs in a fast-paced environment.

• Strong documentation and organizational skills.

• Bilingual or multilingual abilities are highly preferred (especially Spanish, Vietnamese, or Arabic).

Benefits

• Comprehensive healthcare coverage (medical, dental, vision).

• Generous paid time off, holidays, and sick leave.

• 401(k) retirement plan with employer matching.

• Tuition reimbursement and professional development opportunities.

• Wellness programs and Employee Assistance Program (EAP).

• Opportunities to travel and work in diverse communities across the country.

• Meaningful, mission-driven work that directly impacts lives.

Why Join the American Red Cross?

Joining the American Red Cross means becoming part of a humanitarian organization that has been helping people for over 140 years. As a Caseworker in Disaster Services, you will work on the front lines of compassion, helping individuals rebuild their lives after catastrophic events. You will receive world-class training, collaborate with a team of passionate professionals, and contribute to a mission that matters: alleviating human suffering in the face of emergencies. This is not just a job—it is a chance to make a lasting difference.

How to Apply

Interested candidates should apply directly through the American Red Cross Careers Portal:

• Prepare a resume highlighting relevant experience.

• Include a cover letter expressing your passion for humanitarian work.

• Shortlisted applicants will be contacted for interviews on a rolling basis.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.