Caseworker I, SAF Call Center

American Red Cross; United States; Remote; USD 59,113,000 - 66,993,000; Full time

Job summary

American Red Cross offers a remote Hero Care Center Caseworker role serving the US military community. You will transition callers into appropriate services, document client data, and verify eligibility, while coordinating with Red Cross teams to ensure timely support.

The role emphasizes empathy, accuracy, and fast-paced problem solving. Qualifications include a high school diploma, 3+ years in related work, familiarity with medical terminology and military matters, plus strong communication

Qualifications

• High School Diploma or equivalent.
• Minimum 3 years of related experience in a social service or contact center.
• Familiarity with medical terminology and military community.
• At least 1 year of customer-focused experience.
• Ability to work in a fast-paced, dynamic environment.
• Strong written and verbal communication; typing 40 wpm+.
• Proficient computer skills including Internet and MS Office.

Responsibilities

• Interview callers and coordinate requests for service.
• Record client information in the case management system and assess eligibility.
• Provide appropriate services and support to clients.
• Coordinate case management with other Red Cross units and follow up actions.
• Compose and deliver emergency communications to military locations.

Skills

Strong communication

Typing 40 wpm

Customer service

MS Office

Education

High School Diploma

Tools

MS Office Suite

Internet research

Job description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us-Where your Career is a Force for Good!

Job Description

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW

The American Red Cross' Service to the Armed Forces Hero Care Center, serves military members and their families worldwide, 24 hours a day, 365 days a year, 7 days a week. Hero Care Center caseworkers are available 7 days a week, 24 hours a day, 365 days a year, providing emergency assistance both online and by phone. By collecting and verifying accurate information, we are able to assist military commands in making decisions for emergency leave and serve as an overall resource for veterans and their families. We also provide current military members and military retirees access to emergency and routine financial assistance in situations and circumstances where they qualify.

At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You'll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.

PAY INFORMATION

The salary for this position is $20.63 base pay plus shift differential.

• Shift
• Monday - Friday
• Weekends
• 1st Shift: 6am - 6pm
• Base Pay Only
• +$1.50 per hour
• 2nd Shift: 6pm - midnight
• +$2.00 per hour
• +$2.25 per hour
• 3rd Shift: midnight - 6am
• +$2.50 per hour
• +$2.75 per hour

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

This role is not eligible for relocation assistance

Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients.

Performs related case activities including obtaining verifications, delivering messages, coordinating case management services with other Red Cross units, and/or providing other follow-up actions needed for complete and timely client service.

Composes and delivers emergency communication messages to domestic and overseas military locations.

Standard Schedule : Our SAF Hero Care Center in Louisville, KY has an exciting career opportunity available for a full-time Hero Care Center Caseworker on the third shift. This position will be scheduled 40 hours per week, and the third shift runs from 11:00 PM - 7:30 AM, on a rotating day schedule that includes weekends and holidays .

WHAT YOU NEED TO SUCCEED

• High School Diploma or equivalent
• Minimum 3 years of related experience or equivalent combination of education and related experience required. Preferentially, this should include one year of work experience in a social service agency or service contact center is required with at least one year of direct interaction with and delivery of services to clients in distress.
• Familiarity with medical terminology and military community required
• At least one year of customer focused experience
• Candidates must have the ability to work in fast paced, demanding, complex and dynamic environment. The duties are representative of the essential functions of the position.
• Applicants must have strong communication skills, both written and verbal, and typing speed of 40 wpm or higher. Both speed, accuracy and grammatical competence is factored into overall typing abilities .
• Applicants should be able to demonstrate strong computer skills, to include use of Internet search tools, Intranet, and Microsoft Office Suite.

Positions are 100% remote work. Candidate will reside within 50 miles