Hybrid Hero Care Caseworker I

American Red Cross; Fort Sill (OK); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401K with 6% match

PTO + Holidays

Paid Family Leave

Job summary

The American Red Cross is seeking a HYBRID Hero Care Center Caseworker for the Fort Sill, OK area. The role involves interviewing callers, recording data in the case management system, and delivering emergency support to military families.

Strong communication and typing skills are essential, with CRM/CMS experience preferred. The position offers a base schedule with weekend coverage and a focus on compassionate service in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in a social service or contact center environment preferred.
• Strong communication, typing speed, and computer skills are essential.

Responsibilities

• Interview callers and coordinate service requests, recording client information in the case management system.
• Assess eligibility for American Red Cross services and provide appropriate assistance.
• Coordinate case management activities with other Red Cross units and follow up as needed.
• Deliver emergency communications and support to military locations as required.

Skills

Customer service

Communication skills

Typing 40 wpm

Microsoft Office

CRM/CMS experience

Education

High School Diploma or equivalent

Tools

CRM system

CMS

Microsoft office suite

Job description

The American Red Cross is seeking a HYBRID Hero Care Center Caseworker for the Fort Sill, OK area. The role involves interviewing callers, recording data in the case management system, and delivering emergency support to military families.

Strong communication and typing skills are essential, with CRM/CMS experience preferred. The position offers a base schedule with weekend coverage and a focus on compassionate service in a fast-paced environment.