Remote Case Research & Coordination Specialist

The Workforce Group; San Antonio (TX); Remote; USD 55,000 - 75,000; Full time

Job summary

The Workforce Group, a LEMOINE company, seeks a detail-oriented Case Research & Coordination Specialist to support a federal human services program serving vulnerable populations. You will handle case intake, address research, field assignment coordination, documentation tracking, and follow-up support in a fast-paced environment.

The role requires strong research, confidentiality, and the ability to manage multiple case actions, with remote work and limited travel for training or surge coverage.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of experience in case coordination, administrative operations, research, dispatch, scheduling, records review, human services support, field operations support, call center coordination, data entry, logistics coordination, or similar work preferred.

Responsibilities

• Review assigned case information and records to support case readiness and field assignment.
• Research and validate address information using approved tools and procedures.
• Determine suitability of address information for field follow-up.
• Document steps, rationale, confidence, findings, and next actions.
• Coordinate case movement through research, field assignment, and reporting steps.
• Track milestones, aging, deadlines, and follow-up actions.
• Protect sensitive information and maintain confidentiality.

Skills

Attention to detail

Case coordination

Communication (oral and written)

Documentation

Confidentiality

Independent judgment

Microsoft Office

Email and spreadsheets

Case management tools

Collaboration with field teams

Training/compliance

Background checks & security clearance

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Case management systems

Job description

The Workforce Group, a LEMOINE company, seeks a detail-oriented Case Research & Coordination Specialist to support a federal human services program serving vulnerable populations. You will handle case intake, address research, field assignment coordination, documentation tracking, and follow-up support in a fast-paced environment.

The role requires strong research, confidentiality, and the ability to manage multiple case actions, with remote work and limited travel for training or surge coverage.