Case Quality & Data Specialist - Human Services Program - Texas Remote

wfgrp; Town of Texas (WI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The Workforce Group, a LEMOINE company, is seeking a detail-oriented Case Quality & Data Specialist to support a federal human services program. You will review case documentation for accuracy, enter and reconcile data, and ensure timely submissions while maintaining confidentiality.

Remote work with occasional training or meetings; travel may be required for surge support. Strong attention to detail and experience with data systems are essential.

Qualifications

• High school diploma or equivalent.
• Associate or bachelor’s degree in human services, social work, criminal justice, psychology, sociology, public administration, business administration, data management, quality management, or related field recommended.
• Minimum of one year of experience in data entry, quality review, case review, records review, or related support roles.
• Ability to identify errors, duplicate records, missing fields, late actions, and conflicting information.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, Excel, Word, Teams, email, shared trackers, databases, and electronic documentation systems.
• Ability to learn approved case management, data entry, documentation, or quality review tools.
• Maintain confidentiality and professional boundaries.
• Ability to complete required federal, client, and company training and background checks.
• Experience reviewing case files and data validation within federal/state programs.
• Strong Excel skills for data cleanup and trackers.
• Bilingual English/Spanish preferred.

Responsibilities

• Review case documentation, field visit notes, address research notes, contact notes, required data fields, escalation records, and closure rationale for accuracy and completeness.
• Identify missing documentation, inconsistent outcomes, duplicate entries, unsupported conclusions, late updates, unclear determinations, or incomplete case records.
• Enter, upload, reconcile, and validate case data in approved secure systems, trackers, forms, or databases.
• Support batch uploads, data correction, upload error resolution, and data reconciliation activities.
• Confirm that case records are complete, accurate, and ready for quality review, reporting, or invoice support.
• Maintain organized case documentation, quality review notes, audit trails, and correction records.
• Coordinate corrections with field operations, case research, case coordination, data, reporting, quality, and program leadership teams.
• Track case documentation status, data entry status, correction status, and pending quality review actions.
• Protect sensitive participant, program, and Government-related information.
• Maintain objective documentation without unsupported conclusions or personal opinions.
• Participate in required training, operational briefings, quality review meetings, and staff meetings.
• Perform additional duties as assigned.

Skills

Attention to detail

Data entry

Documentation review

Written and verbal communication

Confidentiality

Bilingual English/Spanish

Microsoft Office

Education

Associate or bachelor’s degree in related field

Tools

Microsoft Office

Excel

Databases/secure systems

Job description

Summary

The Workforce Group, a LEMOINE company, is seeking a detail-oriented Case Quality & Data Specialist to support a federal human services program serving vulnerable populations, including young adults and families. This role supports case-level quality review, data entry, documentation control, data validation, and case record reconciliation. The Case Quality & Data Specialist reviews case documentation for accuracy, completeness, consistency, and timeliness before final submission, reporting, or closure. This position also supports secure data entry, batch uploads, data reconciliation, upload error resolution, and documentation readiness. This position requires strong attention to detail, accurate data entry, confidentiality, documentation review experience, and the ability to identify errors, missing information, inconsistent outcomes, or incomplete case records.

Location: Remote. Travel: Limited travel may be required for training, meetings, surge support, or operational coverage.

Duties and Responsibilities

• Review case documentation, field visit notes, address research notes, contact notes, required data fields, escalation records, and closure rationale for accuracy and completeness.
• Identify missing documentation, inconsistent outcomes, duplicate entries, unsupported conclusions, late updates, unclear determinations, or incomplete case records.
• Enter, upload, reconcile, and validate case data in approved secure systems, trackers, forms, or databases.
• Support batch uploads, data correction, upload error resolution, and data reconciliation activities.
• Confirm that case records are complete, accurate, and ready for quality review, reporting, or invoice support.
• Maintain organized case documentation, quality review notes, audit trails, and correction records.
• Coordinate corrections with field operations, case research, case coordination, data, reporting, quality, and program leadership teams.
• Track case documentation status, data entry status, correction status, and pending quality review actions.
• Protect sensitive participant, program, and Government-related information.
• Maintain objective documentation without unsupported conclusions or personal opinions.
• Participate in required training, operational briefings, quality review meetings, and staff meetings.
• Perform additional duties as assigned.

Qualifications, Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• Associate or bachelor’s degree in human services, social work, criminal justice, psychology, sociology, public administration, business administration, data management, quality management, or related field preferred.
• Minimum of one year of experience in data entry, quality review, case review, records review, administrative operations, human services support, case management support, compliance support, or similar work preferred.
• Strong attention to detail and ability to review records for accuracy, completeness, consistency, and documentation sufficiency.
• Ability to identify errors, duplicate records, missing fields, late actions, and conflicting information.
• Strong written and verbal communication skills.
• Ability to prepare clear, accurate, objective, and timely documentation.
• Proficiency with Microsoft Office, Excel, Word, Teams, email, shared trackers, databases, and electronic documentation systems.
• Ability to learn approved case management, data entry, documentation, or quality review tools.
• Ability to maintain confidentiality, professional boundaries, and ethical standards.
• Ability to complete required federal, client, and company training before beginning work.
• Ability to successfully complete required pre-employment screening and federal background/suitability processing.
• Experience reviewing case files, field documentation, human services records, quality records, or compliance documentation.
• Experience with data validation, batch uploads, data reconciliation, dashboard support, or secure data systems.
• Experience supporting federal, state, local government, human services, emergency response, disaster recovery, or field-based programs.
• Strong Excel skills, including sorting, filtering, data cleanup, and trackers.
• Bilingual English/Spanish preferred.
• Must be authorized to work in the United States.

Work Environment and Schedule

This position is primarily remote/or operations hub-based and requires regular use of computers, secure systems, phones, email, spreadsheets, and electronic documentation tools. The role supports deadline-driven operations and requires accuracy, confidentiality, responsiveness, and consistent communication with multiple teams. The schedule may vary based on operational needs, case volume, quality review requirements, reporting deadlines, and surge activity. Evening, weekends, holiday, extended-hour, or surge support may be required. Limited travel may be required for training, audits, meetings, or operational coverage.

Federal Contract Requirements

Employment is contingent upon successful completion of all pre-employment screening requirements, including background checks, drug screening, motor vehicle records review, reference checks and other job-related screening requirements. Employment is also contingent upon successful completion of required federal background/suitability review, favorable credit check, security processing, and program-specific onboarding before beginning work. Employees assigned to this program must complete required training, protect sensitive information, comply with standards of conduct, maintain professional boundaries, and follow all reporting, confidentiality, privacy, and information security requirements. Employees may be required to sign confidentiality, non-disclosure, conflict-of-interest, and standards-of-conduct acknowledgments.

Equal Opportunity Statement

The Workforce Group, a LEMOINE company, is a Great Place to Work® Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.