Remote Case Manager: Patient Care & Benefits Advocate

InnoSource; Houston (TX); Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

100% Remote

Medical insurance

Dental reimbursement

Life insurance

Job summary

InnoSource is seeking a Remote Case Manager to support patients and healthcare providers from home. The role centers on guiding the care journey, verifying benefits, and coordinating with providers and insurers to ensure timely outcomes.

The position requires 2–4 years in patient-facing or high-touch service, knowledge of Medicare/Medicaid and payer policies, and strong communication skills. It offers a 100% remote schedule, competitive pay, and comprehensive benefits.

Qualifications

• 2–4 years in patient-facing or high-touch customer service.
• Previous Hub or Patient Support Service experience preferred.
• High school diploma or equivalent.
• Knowledge of Medicare (A/B/C/D), Medicaid, and commercial payer policies preferred.
• Familiarity with pharmaceutical therapies, disease states, and medication adherence challenges.
• Strong written and verbal communication skills; ability to connect with patients, caregivers, and providers.
• Proficiency in MS Office and data entry; strong computer literacy.
• Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust.

Responsibilities

• Handle inbound and outbound calls from patients, providers, and specialty pharmacies — aiming for one-call resolution
• Manage the full care journey from benefit investigation through medication delivery with urgency and care
• Conduct benefit verifications and coordinate with physicians, specialty pharmacies, and insurers
• Assist with prior authorizations, insurance requirements, and appeals — keeping patients informed throughout
• Explain insurance coverage, out-of-pocket costs, and the appeals process to patients in plain language
• Stay current on Medicare, Medicaid, Managed Care, and commercial plan changes to proactively support patients
• Process enrollments via fax, phone, and electronically; review forms for accuracy and completeness

Skills

Patient-facing service

Communication skills

Data entry

MS Office

Computer literacy

Empathy

Education

High school diploma

Job description

InnoSource is seeking a Remote Case Manager to support patients and healthcare providers from home. The role centers on guiding the care journey, verifying benefits, and coordinating with providers and insurers to ensure timely outcomes.

The position requires 2–4 years in patient-facing or high-touch service, knowledge of Medicare/Medicaid and payer policies, and strong communication skills. It offers a 100% remote schedule, competitive pay, and comprehensive benefits.