Remote Case Manager: Crisis & Care Coordination

Timelycare; United States; Remote; USD 29,000 - 35,000; Full time

Benefits offered by this job

Paid holidays

No work on birthday

Flexible PTO

Volunteer Time Off (VTO)

Bonus eligibility

401(k) with employer match

Free TimelyCare access

Job summary

TimelyCare is seeking a remote Case Manager to provide telephonic and virtual case management, crisis support, and member navigation. You will review flags, coordinate with providers, and escalate high-risk situations, all while maintaining secure documentation and aligning care plans with member needs.

Flexible schedule and 24/7 coverage expectations may apply. The role requires a Master’s degree in mental health, 3–5 years of clinical experience, and strong communication skills.

Qualifications

• Master’s degree in the mental health field and an active clinical license preferred or required
• 3–5 years of clinical experience with direct patient care in crisis management and case management
• Experience with crisis intervention, telehealth, and call center environments
• Strong communication skills and the ability to work within structured schedules and queue-based responsibilities
• Bilingual skills are a plus but not required

Responsibilities

• Provide telephonic and virtual case management, care coordination, crisis support, and member navigation
• Take CrisisNow calls and provide immediate support to callers
• Remain available in queue while awaiting CrisisNow calls or other assigned tasks
• Assess imminent risk and escalate to emergency services when appropriate
• Coordinate care with TimelyCare providers, schools, community resources and external partners
• Develop and monitor individualized care plans based on member needs
• Maintain secure documentation of calls, interventions, and follow-up
• Use video, phone, email, SMS, and EHR systems to coordinate care

Skills

Customer service

Communication

Crisis management

Case management

Telehealth

Education

Master’s degree in mental health field

Tools

Microsoft Office

Google Suite

Zoom

Slack

Zendesk

Electronic Health Records

TimelyCare platforms

Job description

TimelyCare is seeking a remote Case Manager to provide telephonic and virtual case management, crisis support, and member navigation. You will review flags, coordinate with providers, and escalate high-risk situations, all while maintaining secure documentation and aligning care plans with member needs.

Flexible schedule and 24/7 coverage expectations may apply. The role requires a Master’s degree in mental health, 3–5 years of clinical experience, and strong communication skills.