Remote Case Manager: Crisis & Care Coordination

Timelycare; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid company holidays

Flexible PTO

401(k) with employer match

Job summary

TimelyCare is seeking a dedicated Case Manager to join our remote team serving students nationwide. You will handle CrisisNow calls, coordinate care, and support members through their care journeys with telephonic and digital channels.

You will collaborate with TimelyCare providers, school resources, and community partners to ensure appropriate levels of care. Ideal candidates hold a Master’s degree in a mental health field, a clinical license if required for the role, and 3–5 years of direct

Qualifications

• Master’s degree in the mental health field is required or preferred.
• Active and unrestricted clinical license preferred or required based on role scope.
• 3-5 years of clinical experience in a setting with crisis management and care coordination.
• Experience with clients with complex psychiatric, mental health, or medical disorders.
• Experience in crisis intervention and care management in a call center or virtual care environment.
• Comfort working in crisis-level situations and with safety planning and escalation.

Responsibilities

• Provide telephonic and virtual case management, care coordination, crisis support, and member navigation.
• Take CrisisNow calls during assigned hours and provide immediate support.
• Remain available in queue while awaiting CrisisNow calls or other duties.
• Assess risk of harm and escalate to emergency services when needed.
• Provide crisis intervention, emotional support, and safety planning.
• Support the Crisis Response Team during life-threatening emergencies.
• Review safety flags and outreach needs for peers and TimelyGuide posts.
• Coordinate care with TimelyCare providers, schools, community resources, and external partners.

Skills

Customer service

Verbal & written communication

Crisis intervention

Care coordination

Time management

Bilingual skills

Education

Master’s degree in mental health

Clinical license preferred or required

3-5 years clinical experience

Tools

Microsoft Office

Google Suite

Zoom

Slack

Zendesk

EHR systems

TimelyCare platforms

Job description

TimelyCare is seeking a dedicated Case Manager to join our remote team serving students nationwide. You will handle CrisisNow calls, coordinate care, and support members through their care journeys with telephonic and digital channels.

You will collaborate with TimelyCare providers, school resources, and community partners to ensure appropriate levels of care. Ideal candidates hold a Master’s degree in a mental health field, a clinical license if required for the role, and 3–5 years of direct