Remote Case Manager - Crisis & Care Coordination

TimelyCare Ranks Highly on Inc.; United States; À distance; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Paid holidays

Flexible PTO

Volunteer Time Off

Bonus eligibility (discretionary)

401(k) with employer match

Free TimelyCare access

Mission-driven culture

Résumé du poste

TimelyCare is seeking Case Managers to provide telephonic and virtual case management with crisis support. You will coordinate care across TimelyCare providers, school resources, and external partners, while maintaining confidential documentation across a structured call center environment.

Requirements include a Master’s in mental health and an active clinical license where applicable, with 3–5 years of clinical call-center experience preferred.

Qualifications

• Master's degree in the mental health field is required.
• Active clinical license is preferred or required based on scope.

Responsabilités

• Provide telephonic and virtual case management and care coordination.
• Take CrisisNow calls during assigned coverage times.
• Remain available in queue while awaiting calls or assigned work.
• Assess for imminent risk and escalate to appropriate authorities when needed.
• Coordinate care with TimelyCare providers and external partners.
• Maintain accurate, confidential documentation of interactions and care plans.

Connaissances

Customer service

Verbal communication

Written communication

Time management

Bilingual (a plus)

Formation

Master's degree in mental health

Active clinical license

Outils

Microsoft Office

Google Suite

Zoom

Slack

Zendesk

EHR systems

TimelyCare platforms

Description du poste

TimelyCare is seeking Case Managers to provide telephonic and virtual case management with crisis support. You will coordinate care across TimelyCare providers, school resources, and external partners, while maintaining confidential documentation across a structured call center environment.

Requirements include a Master’s in mental health and an active clinical license where applicable, with 3–5 years of clinical call-center experience preferred.