Remote Case Management Operations Lead for Housing Recovery

Alphahire; Alaska; Remote; USD 120,000 - 160,000; Full time

Job summary

AlphaGov is seeking a Case Management Operations Lead to establish and run intake and case-management operations for a CDBG-DR homeowner recovery program in Alaska. You will design procedures, lead communications, ensure eligibility documentation, and coordinate across teams to deliver complete, compliant files.

The role emphasizes remote-first collaboration, staff training, and continuous process improvement, with project-based engagement and potential client travel as needed.

Qualifications

• Experience leading case-management operations in benefits, recovery, housing, or public-service programs.
• Ability to design workflows, file standards, quality controls, and reporting.
• Experience guiding communications across high-volume or distributed work.
• Competence as a 1099 / project-based collaborator.

Responsibilities

• Design intake and case-management operating procedures and staffing model.
• Lead applicant communications, eligibility documentation, file quality control, and escalations.
• Coordinate case status with construction inspection and scope teams.
• Produce applicant-file metrics, exception reporting, and operational insights for leadership.
• Train and coach case staff to program standards.
• Improve handoffs, service consistency, and documentation quality across the recovery lifecycle.

Skills

Case-management leadership

Workflow design

Quality control

Performance reporting

Stakeholder communications

Job description

AlphaGov is seeking a Case Management Operations Lead to establish and run intake and case-management operations for a CDBG-DR homeowner recovery program in Alaska. You will design procedures, lead communications, ensure eligibility documentation, and coordinate across teams to deliver complete, compliant files.

The role emphasizes remote-first collaboration, staff training, and continuous process improvement, with project-based engagement and potential client travel as needed.