Case Management Operations Lead - Disaster Homeowner Recovery

Alphahire; Alaska; Remote; USD 120,000 - 160,000; Full time

Job summary

AlphaGov is seeking a Case Management Operations Lead to establish and run intake and case-management operations for a CDBG-DR homeowner recovery program in Alaska. You will design procedures, lead communications, ensure eligibility documentation, and coordinate across teams to deliver complete, compliant files.

The role emphasizes remote-first collaboration, staff training, and continuous process improvement, with project-based engagement and potential client travel as needed.

Qualifications

• Experience leading case-management operations in benefits, recovery, housing, or public-service programs.
• Ability to design workflows, file standards, quality controls, and reporting.
• Experience guiding communications across high-volume or distributed work.
• Competence as a 1099 / project-based collaborator.

Responsibilities

• Design intake and case-management operating procedures and staffing model.
• Lead applicant communications, eligibility documentation, file quality control, and escalations.
• Coordinate case status with construction inspection and scope teams.
• Produce applicant-file metrics, exception reporting, and operational insights for leadership.
• Train and coach case staff to program standards.
• Improve handoffs, service consistency, and documentation quality across the recovery lifecycle.

Skills

Case-management leadership

Workflow design

Quality control

Performance reporting

Stakeholder communications

Job description

About

AlphaGov (Casa Moon LLC d/b/a AlphaGov) delivers public-sector consulting for cities, counties, school systems, special districts, utilities, and related agencies. Our work spans classification and compensation, organizational and operational studies, research and program evaluation, economic and workforce analysis, surveys and community research, and applied data and infrastructure research.

We engage experienced practitioners as project-based collaborators. Engagements are remote-first with occasional client travel. When you authorize it, AlphaGov may name you as an expert collaborator or key personnel on proposals that match your expertise. We build ready teams for live pursuits.

This opportunity is contingent upon contract award and final staffing approval. Permission will be requested before including a candidate's name or resume in a proposal.

AlphaGov is seeking a Case Management Operations Lead to establish and run applicant intake and case-management operations for a CDBG-DR homeowner recovery program. The work supports clear applicant communications, complete documentation, consistent eligibility workflows, and construction-ready files for homeowners in Alaska communities.

What you'll do

• Design intake and case-management operating procedures and the staffing model
• Lead applicant communications, eligibility documentation, file quality control, and escalations
• Coordinate case status with construction inspection and scope teams
• Produce applicant-file metrics, exception reporting, and operational insights for program leadership
• Train and coach case staff and partners to program standards
• Improve handoffs, service consistency, and documentation quality across the recovery lifecycle

Required

• Case-management operations leadership in a benefits, recovery, housing, or public-service program
• Experience designing workflows, file standards, quality controls, and performance reporting
• Experience leading applicant or client communications across high-volume or geographically distributed work
• Comfortable as a 1099 / project-based collaborator

Nice to have

• Disaster-recovery applicant intake experience
• Rural, remote, tribal-area, or multilingual service-delivery experience
• Familiarity with HUD or CDBG-DR file-documentation expectations
• Experience coordinating housing rehabilitation or reconstruction cases