Remote Case Management Coordinator: Care Navigator

CVS Health; New Lenox (IL); Hybrid; USD 29,000 - 62,000; Full time

Job summary

CVS Health in Illinois is seeking a Case Management Coordinator to support Medicare/Medicaid members, coordinating care plans, scheduling appointments, and guiding benefits education using care management tools. This remote-hybrid role requires reside Will County, IL, and 50–75% travel within surrounding areas.

You will evaluate member needs, identify barriers, coordinate care activities, and engage with providers and community resources to improve health outcomes.

Qualifications

• 2+ years experience in behavioral health, social services or related field.
• 2+ years of electronic documentation experience and Microsoft Office applications.

Responsibilities

• Evaluate members' needs and eligibility and recommend approaches to case resolution.
• Identify high-risk factors and coordinate appropriate referrals to care management.
• Coordinate and monitor assigned care plan activities and progress.
• Engage with healthcare providers and community resources to improve outcomes.
• Support member engagement and participation in care decisions.

Skills

Behavioral health experience

Social services experience

Electronic documentation experience

Education

Bachelor's degree in behavioral health or related field

Tools

Microsoft Office applications

Job description

CVS Health in Illinois is seeking a Case Management Coordinator to support Medicare/Medicaid members, coordinating care plans, scheduling appointments, and guiding benefits education using care management tools. This remote-hybrid role requires reside Will County, IL, and 50–75% travel within surrounding areas.

You will evaluate member needs, identify barriers, coordinate care activities, and engage with providers and community resources to improve health outcomes.