Remote Case Coordinator & Records Specialist

Think Tank, Inc.; Silver Spring (MD); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Think Tank, Inc. is seeking a Case Coordinator in Silver Spring, MD to manage case coordination, ensuring accurate file management and handling sensitive information. You'll track case inquiries, maintain case records, and assist in producing statistical reports for leadership.

The ideal candidate has experience with ATS and is proficient in Microsoft Office and Google Workspace. Strong communication skills are essential for this role, along with the capability to learn NOAA/DOC systems quickly.

Qualifications

• Ability to manage confidential case information with discretion.
• Experience in organizing electronic and physical case folders.
• Proficiency in data entry and metadata maintenance.

Responsibilities

• Log complaint/referral packages and case data.
• Maintain official case folders as per Government structure.
• Track physical and electronic case folder status.
• Prepare statistical reports for leadership.

Skills

Confidential case management

Record organization

Data entry proficiency

Statistical reporting

Communication skills

Microsoft Office proficiency

Quick learning ability

Tools

ATS (Audit Tracking System)

Microsoft Office Suite

Google Workspace

Adobe Acrobat

SmartSheet

Job description

Think Tank, Inc. is seeking a Case Coordinator in Silver Spring, MD to manage case coordination, ensuring accurate file management and handling sensitive information. You'll track case inquiries, maintain case records, and assist in producing statistical reports for leadership.

The ideal candidate has experience with ATS and is proficient in Microsoft Office and Google Workspace. Strong communication skills are essential for this role, along with the capability to learn NOAA/DOC systems quickly.