Case Manager (Service Coordinator)

Service Inc; Frederick (MD); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Quarterly bonus potential

Tuition reimbursement

Medical & dental plan

Vision plan

403(b) match

Paid leave

Laptop & phone

Annual reviews

Job summary

Service Coordination, Inc. is seeking a Service Coordinator in Prince Frederick, MD to provide case management services for individuals with intellectual and developmental disabilities. You will establish relationships with clients, their families, and external partners.

The role offers a base salary of $64,395-$79,861, travel opportunities, a quarterly bonus, generous benefits including tuition reimbursement, 403(b) match, paid leave, and employer-provided equipment.

Responsibilities

• Establish positive working relationships with individuals, their teams, and external stakeholders.
• Develop and monitor a Person-Centered Plan (PCP) to identify outcomes and needed support.
• Identify and secure ongoing support services and ensure the quality of services.
• Meet state-mandated requirements for the Service Coordinator duties.
• Coordinate resources and services to achieve PCP outcomes.
• Advocate for individuals and educate families about services.

Job description

Job Category: Coordination of Community Service (CCS)

Requisition Number: CASEM005103

• Posted : September 23, 2026
• Full-Time

Locations

Showing 1 location

Prince Frederick, MD, USA

• Travel Required : Yes

Description

**Looking for a job working in your community and advocating for those underserved individuals? See Below!!**

Service Coordination, Inc. is looking for Service Coordinators with a passion to serve and work within your community – people who LOVE what they do and who are ready to *finally* be taken care of to the same degree that they care for others!

Why should YOU want to work with us?

• We offer competitive pay, with a base salary range of $64,395-$79,861 , determined based on education, relevant case management experience and relevant certifications
• We reimburse for all travel and offer a quarterly bonus potential
• Generous Team Member Referral Program
• Excellent benefits, including a tuition reimbursement program, medical, dental and vision plans, 100% employer paid short-term and long-term disability and life insurance, 403(b) match (up to 5% of your annual salary), generous annual leave and sick leave accrual and holiday pay
• Extensive paid training and employer-provided laptop and cell phone
• Supportive Leadership Teams that want you to succeed, participate in your training and facilitate open communication through monthly Town Halls and Annual Reviews

Our roots at SCI extend back to 1982, and our mission has always been the same: to effectively care for our team, our community and the people that we support. SCI provides quality case management and other related services by helping people understand what their choices are and connecting them to resources in their communities in ways that respect their dignity and rights.

Even during the COVID-19 shutdown, our Service Coordinators didn't miss a beat. They adapted to their surroundings and found new ways to ensure they remained available and helpful to the individuals they support. Does this sound like you?

Sci Summary:

SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health’s Targeted Case Management and Supports Planning work models.

Position Summary:

Provide Case Management services to individuals who have an intellectual disabilityand/or developmental disability. Primary objectives of this position to include: Establish positive working relationships through a solution-based approach with each person served, their team and additional external stakeholders. Routinely explore options, areas of interest and preferences and growth opportunities for each person served. Establish and monitor an annual Person-Centered Plan that identifies outcomes important to the person, outlines support needed and required, and secures ongoing support services and continuously monitors and evaluates the quality of the services provided. Meet state-mandated requirements for all duties of the Service Coordinator role. Identify and secure ongoing support services and provide assistance to individuals with developmental disabilities. Establish a Person-Centered Plan (PCP) for services, implements, and continuously monitors and evaluates the quality of the services provided. Ensure that the services provided meet state‑mandated standards.

SCI Team Member Expectations:

All SCI Team Members are expected to: Ensure services provided follow the organization’s mission statement, core operating values and policies and procedures. follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self‑direction and person‑centered planning procedures and philosophy; and to foster a culture that values diversity.

1. Advocate on behalf of individuals, provide resource information, and educate them to become more self‑determined.

• Provide education to individuals and families
• Provide education on how to coordinate and advocate for services
• Encourage individuals to empower themselves and achieve optimal level of independence
• Educate individuals on the principles of self‑determination

2. Collect information and documentation related to eligibility for DDA services and recommend eligibility and priority to DDA.

• Meet with individuals and/or family to obtain information
• Obtain relevant information and supporting documentation
• Complete a Comprehensive Assessment (CA)
• Plan for, and update Person Centered Plans (PCPs)

3. Plan for, facilitate, develop, and continually update Person Centered Plans (PCPs) that document service needs for individuals eligible for DDA services.

• Engage in person‑centered planning process with individuals
• Develop and write the PCPs in collaboration with the individual
• Conduct PCP preparations with the individual
• Write the Self‑Directed Plan

4. Research, identify, refer, and coordinate resources and services to achieve the outcomes specified in individual's PCPs, and share resources with other team members.

• Travel to meet with support staff
• Provide information, makes referrals, and assists individuals
• Assist individuals with transitioning
• Complete required paperwork and follows up for waivers
• Identify services and collaborate with providers for individuals in state facilities to transition successfully into the community
• Identify services and collaborate with providers to support those with forensic involvement

5. Monitor Person Centered Plans (PCP) and conduct follow‑up activities

• Conduct on‑site visits to observe individuals
• Conduct timely visits and contacts as defined in regulations
• Obtain information regarding individuals' progress toward goals
• Submit the Recertification of Need (RECON)