Remote Care Manager: Patient Access & Benefits

IQVIA; Pocatello (ID); Remote; USD 30,000 - 32,000; Full time

Job summary

IQVIA seeks a Care Manager for a remote contract role managed by an external agency, with the opportunity to convert to IQVIA full-time. Responsibilities include coordinating with insurance companies for eligibility, conducting benefit investigations, copay assistance, and prior authorization checks.

The role requires a high school diploma, medical billing or insurance verification experience, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• Experience in medical billing or insurance verification preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Perform outbound calls to obtain information and document accurately.
• Answer inbound calls and assist customers with pharmacy related services.
• Provide benefit investigations and prior authorizations support.
• Contact insurance companies for eligibility and copay assistance.
• Assist patients with enrollment in assistance programs.
• Adhere to HIPAA guidelines in all tasks.
• Maintain professionalism and quality in all communications.
• Work independently and as part of a remote team.

Skills

Communication

Microsoft Office

Team collaboration

HIPAA compliance

Education

High School Diploma or equivalent

Tools

WebEx

Mitel

Shoretel

Job description

IQVIA seeks a Care Manager for a remote contract role managed by an external agency, with the opportunity to convert to IQVIA full-time. Responsibilities include coordinating with insurance companies for eligibility, conducting benefit investigations, copay assistance, and prior authorization checks.

The role requires a high school diploma, medical billing or insurance verification experience, and strong communication skills.