Remote Care Management Support Coordinator II

centene; Town of Texas (WI); Hybrid; USD 2,458,000 - 3,860,000; Full time

Job summary

Centene in Wisconsin is seeking a member services representative to provide outbound calls supporting care plan steps, resources, scheduling, and member education for both members and providers.

You will connect members with health plan and community resources, document non-clinical records per policy, assist with onboarding, and refer social determinants of health needs. It also describes pay range and flexible work arrangements.

Qualifications

• Outbound member outreach via phone for care plan steps and scheduling.
• Provide access to health plan resources and education for members and providers.
• Document non-clinical member records per state/regulatory standards.

Responsibilities

• Serve as front-line contact for member/provider inquiries.
• Assist onboarding and distribute welcome letters and program materials.
• Refer to Social Determinants of Health resources as needed.

Skills

Member outreach

Care plan support

SDOH referrals

Documentation

Education

High School diploma or GED

Job description

Centene in Wisconsin is seeking a member services representative to provide outbound calls supporting care plan steps, resources, scheduling, and member education for both members and providers.

You will connect members with health plan and community resources, document non-clinical records per policy, assist with onboarding, and refer social determinants of health needs. It also describes pay range and flexible work arrangements.