Remote Care Experience Coordinator

Charlie Health; United States; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Individualized pay based on experience

Job summary

Charlie Health is seeking a Care Experience Specialist to support clients and families during treatment. This role involves welcoming clients, providing care coordination, and acting as a liaison between clients and Charlie Health teams.

Ideal candidates will have customer service experience, knowledge of HIPAA policies, and proficiency with CRM software like Salesforce. Charlie Health values connection and is committed to expanding access to mental healthcare.

Qualifications

• Minimum 2 years experience in customer/patient support role.
• Experience with young adults and adolescents in a healthcare setting preferred.
• Knowledge of HIPAA policies and procedures.

Responsibilities

• Answer inbound calls, emails, and texts, resolving patient concerns.
• Act as a liaison between patients and internal teams.
• Support client-related requests from the Clinical Care team.

Skills

Customer service

Multitasking

Emotional intelligence

Salesforce or CRM experience

Cloud-based communication tools

Education

High school diploma or equivalent

Job description

Charlie Health is seeking a Care Experience Specialist to support clients and families during treatment. This role involves welcoming clients, providing care coordination, and acting as a liaison between clients and Charlie Health teams.

Ideal candidates will have customer service experience, knowledge of HIPAA policies, and proficiency with CRM software like Salesforce. Charlie Health values connection and is committed to expanding access to mental healthcare.