Patient Finance & Care Experience Specialist

Charlie Health; United States; Remote; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits for full-time employees

Supportive work environment

Zusammenfassung

Charlie Health is seeking a Patient Finance Specialist to support clients in their treatment journey. This role includes welcoming clients, ensuring their smooth enrollment in treatment, and acting as a liaison with internal teams.

Ideal candidates will have strong customer service skills, knowledge of medical billing, and experience with CRM systems. This position offers a chance to make a meaningful impact while working in a supportive environment, enhancing client experiences during their mental health journey.

Qualifikationen

• Minimum two years of experience in a customer/patient success or support role.
• One to two years of experience using contact center technology.
• Knowledge of HIPAA policies and procedures.

Aufgaben

• Place outbound calls, emails, and texts to admitted clients.
• Act as a liaison between patients and internal Charlie Health teams.
• Communicate aftercare resources to families.

Kenntnisse

Customer service skills

Communication skills

Multitasking

Emotional intelligence

Ausbildung

High-school diploma or equivalent

Tools

Salesforce

Cloud-based communication tools

Jobbeschreibung

Charlie Health is seeking a Patient Finance Specialist to support clients in their treatment journey. This role includes welcoming clients, ensuring their smooth enrollment in treatment, and acting as a liaison with internal teams.

Ideal candidates will have strong customer service skills, knowledge of medical billing, and experience with CRM systems. This position offers a chance to make a meaningful impact while working in a supportive environment, enhancing client experiences during their mental health journey.