Remote Care Coordinator - Patient & Family Support

WebTPA; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

Retirement savings plan with employer

Paid time off and holidays

Volunteer time off

Wellness program

Job summary

WebTPA, a GuideWell Company, is a healthcare third-party administrator with 30+ years of experience delivering customized health plans in the United States. The Care Coordinator works with administration, Care Managers, patients, and their family members to reach healthcare goals and keep the lines of communication open.

The role supports non-clinical duties and provides additional layers of support to clinicians/case managers/members as it relates to patient care, with duties including

Qualifications

• 1+ year of related healthcare experience.
• Strong telephonic communication skills.
• Excellent organization and time management.
• Proficient in Microsoft Office Suite.

Responsibilities

• Serves as a resource contact, education source to patients, families, providers, and/or staff
• Provides telephonic follow-up with members to include post hospital discharge and chronic condition management
• Completes assigned tasks related to Care Coordination
• Generates tasks to the assigned RN Case Manager
• Directs patients/families to appropriate resources including community resources
• As directed and supervised by the RN Case Manager assists in the attainment of members goals including support, member education, access to resources, assisting in the arrangement with follow-up care, etc.
• Maintains quality service by following organization standards
• Assists with data entry, faxes, filing, and other clerical duties
• Assists with handling inbound/outbound calls and obtaining information as requested by licensed staff

Skills

Telephonic communication

Organizational skills

Time management

MS Office Suite

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

WebTPA, a GuideWell Company, is a healthcare third-party administrator with 30+ years of experience delivering customized health plans in the United States. The Care Coordinator works with administration, Care Managers, patients, and their family members to reach healthcare goals and keep the lines of communication open.

The role supports non-clinical duties and provides additional layers of support to clinicians/case managers/members as it relates to patient care, with duties including