Remote Care Coordinator - Patient Support & Care Navigation

GuideWell; United States; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

WebTPA, a GuideWell Company, located in Irving, TX, is hiring a Care Coordinator to support non-clinical duties and communicate with patients, families, and clinicians to reach healthcare goals.

The role involves telephonic follow-up, care coordination tasks, and collaboration with RN Case Managers to ensure timely, quality care while maintaining organized records in a fast-paced environment.

Qualifications

• 1+ years related work experience in a healthcare related role.
• High school diploma or GED.
• Strong organizational and time management skills.
• Ability to communicate telephonically in a professional and efficient manner.
• Computer literacy in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Serves as a resource contact, education source to patients, families, providers, and/or staff.
• Provides telephonic follow-up with members to include post hospital discharge and chronic condition management.
• Completes assigned tasks related to Care Coordination.
• Generates tasks to the assigned RN Case Manager.
• Directs patients/families to appropriate resources including community resources.
• Assists in attainment of members goals including support, member education, access to resources, and follow-up care.
• Maintains quality service by following organization standards.
• Assists with data entry, faxes, filing, and other clerical duties.
• Assists with handling inbound/outbound calls and obtaining information as requested by licensed staff.

Skills

Healthcare experience

Time management

Communication

MS Office

multitasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

WebTPA, a GuideWell Company, located in Irving, TX, is hiring a Care Coordinator to support non-clinical duties and communicate with patients, families, and clinicians to reach healthcare goals.

The role involves telephonic follow-up, care coordination tasks, and collaboration with RN Case Managers to ensure timely, quality care while maintaining organized records in a fast-paced environment.