Remote Care Coordinator – Complex Medical Referrals

MTI America; Pompano Beach (FL); Hybrid; USD 25,000 - 29,000; Full time

Job summary

MTI America is seeking a Care Coordinator I or II to provide high-quality, white glove service to injured workers, clients, providers, and vendor partners throughout the referral and service-delivery process.

The role supports processing referrals and coordinating medical products and services, maintaining accurate documentation, and timely updates on referral status in a fast-paced healthcare environment. Hybrid/on-site in Pompano Beach, FL.

Responsibilities

• Serve as a primary point of contact for referrals, inquiries, and service requests from injured workers, clients, providers, claims adjusters, nurse case managers, and vendor partners.
• Process and coordinate referrals for medical products and services in accordance with established workflows, client requirements, state regulations, and applicable workers’ compensation guidelines.
• Contact injured workers regarding new and existing referrals to confirm demographic information, scheduling needs, referral details, and other required information.
• Provide timely updates regarding referral status and the delivery of medical products and services.
• Coordinate scheduling, authorizations, service delivery, and follow-up activities based on detailed referral specifications and established processes.
• Identify and procure appropriate vendor partners based on the products or services requested and applicable network requirements.
• Obtain and communicate quotes to clients as needed and follow up to secure

Job description

MTI America is seeking a Care Coordinator I or II to provide high-quality, white glove service to injured workers, clients, providers, and vendor partners throughout the referral and service-delivery process.

The role supports processing referrals and coordinating medical products and services, maintaining accurate documentation, and timely updates on referral status in a fast-paced healthcare environment. Hybrid/on-site in Pompano Beach, FL.