Care Coordinator I - Complex Care DME

MTI America; Pompano Beach (FL); Hybrid; USD 25,000 - 29,000; Full time

Job summary

MTI America is seeking a Care Coordinator I or II to provide high-quality, white glove service to injured workers, clients, providers, and vendor partners throughout the referral and service-delivery process.

The role supports processing referrals and coordinating medical products and services, maintaining accurate documentation, and timely updates on referral status in a fast-paced healthcare environment. Hybrid/on-site in Pompano Beach, FL.

Responsibilities

• Serve as a primary point of contact for referrals, inquiries, and service requests from injured workers, clients, providers, claims adjusters, nurse case managers, and vendor partners.
• Process and coordinate referrals for medical products and services in accordance with established workflows, client requirements, state regulations, and applicable workers’ compensation guidelines.
• Contact injured workers regarding new and existing referrals to confirm demographic information, scheduling needs, referral details, and other required information.
• Provide timely updates regarding referral status and the delivery of medical products and services.
• Coordinate scheduling, authorizations, service delivery, and follow-up activities based on detailed referral specifications and established processes.
• Identify and procure appropriate vendor partners based on the products or services requested and applicable network requirements.
• Obtain and communicate quotes to clients as needed and follow up to secure

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular US

6 days ago Requisition ID: 1275

Salary Range: $18.00 To $21.00 Annually

We’ve been helping people get back to work and life since 1992

Job Title: Care Coordinator I or II

Salary Range: $ 18-21, can be CCII range depending on experience

Department : Complex DME Reports To: Operations Manager Location: Remote Job Type: Full-Time FLSA Status: Non-Exempt

Hybrid and on-site work in Pompano Beach Florida

As a Care Coordinator I – Complex Care DME at MTI America, you will provide high-quality, “white glove” customer service to injured workers, clients, providers, and vendor partners throughout the referral and service-delivery process.

The Care Coordinator is responsible for processing referrals, coordinating medical products and services, communicating referral status and updates, obtaining required information and authorizations, maintaining accurate documentation, and supporting timely service delivery. This role requires strong attention to detail, sound judgment, empathy, and the ability to manage multiple priorities, communication channels, and systems in a fast-paced healthcare environment.

• Serve as a primary point of contact for referrals, inquiries, and service requests from injured workers, clients, providers, claims adjusters, nurse case managers, and vendor partners.
• Process and coordinate referrals for medical products and services in accordance with established workflows, client requirements, state regulations, and applicable workers’ compensation guidelines.
• Contact injured workers regarding new and existing referrals to confirm demographic information, scheduling needs, referral details, and other required information.
• Provide timely updates regarding referral status and the delivery of medical products and services.
• Coordinate scheduling, authorizations, service delivery, and follow-up activities based on detailed referral specifications and established processes.
• Identify and procure appropriate vendor partners based on the products or services requested and applicable network requirements.
• Obtain and communicate quotes to clients as needed and follow up to secure