Remote Care Coordinator & Administrator

Ortus Health; United States; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Company pension

All equipment supplied

28 days’ holiday per year (incl. bank)

Job summary

Ortus Health is recruiting a Remote Care Coordinator & Administrator to support our remote triage service for NHS GP practices. You will coordinate triage tickets, ensure accurate data in EMIS, SystmOne, and Docman, and route tickets to the right GP. You will also send and track patient questionnaires and maintain governance-compliant records.

The role is fully remote, full-time, with equipment supplied and strong growth opportunities within a dynamic, agile business environment.

Qualifications

• Prior GP practice experience is essential.
• Hands-on experience with clinical systems.
• Strong organisational skills and attention to detail in remote settings.
• Excellent written and verbal communication for patients and healthcare professionals.
• Confident with office software and computer use.
• Self-motivated, proactive, and able to work well in a remote team.
• Calm, accurate, detail-focused approach to prevent slips in workflow.

Responsibilities

• Monitor and manage incoming triage tickets across GP practices; action within timeframes.
• Record and update triage data across clinical systems (EMIS, SystmOne, Docman).
• Route and reassign triage tickets to the appropriate GP.
• Send patient questionnaires, track completion, and prepare for GP review.
• Maintain accurate records in line with information governance standards.
• Provide general administrative support across Ortus services.
• Liaise with practice staff and clinical team to keep workflows running smoothly and flag issues early.

Skills

GP practice experience

Clinical systems experience

Organisational skills

Written & verbal communication

Remote work capability

Computer literacy

Proactive / self-motivated

Tools

EMIS

SystmOne

Docman

Job description

Overview

Ortus Health provides remote medical coding, pharmacy, and GP triage services to NHS GP practices across the UK. We’re looking for a **Remote Care Coordinator & Administrator** to support our remote triage service across the practices we work with.

This is a genuinely hybrid role and it’s central to keeping patient triage moving smoothly between practices and our clinical team. You’ll be the person making sure triage tickets are tracked, accurately recorded, and routed to the right GP, and that patients receive and complete the questionnaires our clinicians need ahead of review.

Your focus is coordination, accuracy, and keeping the workflow on track. The role is fully remote and full-time, and we supply all equipment. Career progression and professional development are actively supported.

Responsibilities

• Monitor and manage the volume of incoming triage tickets across the GP practices we support, ensuring each is actioned within agreed timeframes.

• Accurately record and update information and triage data across clinical systems (EMIS, SystmOne, Docman).

• Route and reassign triage tickets to the appropriate GP.

• Send patient questionnaires, track their completion, and ensure they’re ready for GP review.

• Maintain accurate records and documentation in line with information governance standards.

• Provide general administrative support across the Ortus services

• Liaise with practice staff and our clinical team to keep workflows running smoothly and flag issues early.

• Prior experience in a GP practice is essential.

• Hands on experience with clinical systems

• Strong organisational skills and the ability to manage a high volume of tasks accurately in a remote setting.

• Excellent written and verbal communication, for working with both patients and healthcare professionals.

• Confident with computers and office software.

• Self-motivated and proactive, with the ability to work well within a remote team.

• A calm, accurate, detail-focused approach — much of this role is about making sure nothing slips through the cracks.

As an NHS supplier handling patient-identifiable data, this role requires:

• The right to work in the UK.

• An enhanced DBS check (we will arrange this).

• Completion of data security and information-governance training (provided by us).

• A private, secure space to work from home.

Working hours: 08.00-13.00

• £13 per hour

• 28 days’ paid holiday per annum (including bank holidays)

• Company pension

• All equipment supplied

• A genuine opportunity to grow within an agile and vibrant business