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East of England Ambulance Service NHS Trust; United States; Remote; USD 37,000 - 61,000; Full time

Benefits offered by this job

NHS Pension

Remote induction & mentoring

Training & development opportunities

Flexible contracts

Job summary

East of England Ambulance Service NHS Trust is recruiting for a Remote Clinical Advisor (Validator) to support our Emergency Operations Centres. The role focuses on high-quality triage of 999 calls, collaboration across disciplines, and utilisation of clinical assessment software in a flexible agile working model.

The post requires 2 years post-registration experience, clinical exposure in A&E/Medical/Primary Care, and strong IT/telephony skills.

Qualifications

• 2 years post-registration experience in a clinical environment.
• Experience in A&E, Medical, or Primary Care settings.
• Experience of undertaking clinical triage at first point of contact with healthcare services in Accident and Emergency or Urgent Care Setting autonomously.
• Demonstrable experience in telephone triage.

Responsibilities

• Clinical accountability for patients calling 999.
• Autonomous practitioner providing high quality complex clinical triage.
• Provide appropriate emergency response or referral to alternative care pathway using clinical assessment software.
• Collaborate with multi-disciplinary team to reduce ambulance demand and A&E admissions.
• Maintain high standards of clinical triage.
• Collaborate with external agencies to achieve successful outcomes.

Skills

Telephone triage

Clinical decision making

High IT fluency

Tools

Clinical assessment software

Job description

Remote Clinical Advisor (Validator) - Agile Working | East of England Ambulance Service Trust

Company:

Company: East of England Ambulance Service NHS Trust

We are seeking ambitious, proactive, and forward-thinking Paramedics and Nurses (Adult ) to join our Clinical Assessment Service (CAS). In today's dynamic healthcare landscape, flexibility is key. We are excited to offer agile working options, allowing you to balance your personal and professional life effectively.

This vacancy is not open to current CAS staff as a separate pathway exists internally.

As an Agile Clinical Advisor (Validator), you will be a vital part of our team supporting our Emergency Operations Centres (EOCs). The role intercepts lower acuity and appropriate 999 calls to provide advice and arrange for appropriate care pathways. Our aim is to reduce ambulance demand and Emergency Department admissions safely. You will be an integral part of our team in developing a multi-disciplinary approach to 999 services.

We will offer a variety of contract types including full or part-time positions and remote working

We are looking for full or part time permanent staff ideally to work on our core Rotas. We require a minimum of 18.75hrs per week.

There is a minimum initial training period of 3 weeks, which must be completed on a full-time basis on site at either Norwich, Chelmsford or Bedford. Accommodation can be provided .

Main Responsibilities

• Clinical accountability for patients calling 999.
• Work as an autonomous practitioner to provide high quality complex clinical triage.
• Provide appropriate emergency response or referral to an alternative care pathway safely using knowledge, skills, critical thinking, and professional judgement supported by clinical assessment software.
• Collaborate with a multi-disciplinary team to reduce ambulance demand and A&E admissions.
• Maintain high standards of clinical triage.
• Collaborate with external agencies to achieve successful outcomes.
• 2 years post-registration experience in a clinical environment
• Experience in A&E, Medical, or Primary Care settings
• Experience of undertaking clinical triage at first point of contact with healthcare services in Accident and Emergency or Urgent Care Setting autonomously
• Demonstrable experience in telephone triage
• Previous experience in making autonomous clinical decisions.
• Able to deal effectively with highly distressed callers
• High level of IT and telephony proficiency
• Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment.
• Demonstrable commitment to continual professional development
• Recognise the importance of audit, evaluation, and Clinical Governance

NHS Pension: Secure your financial future with our comprehensive NHS pension plan.

Initial Remote Induction & in-room mentoring: Get started seamlessly with our agile training program.

Training and Development Opportunities: We invest in your growth and offer pathways for advancing your career.

Flexible Contracts: Choose from full-time or part-time, with agile working

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

This advert closes on Tuesday 27 Oct 2026

East of England Ambulance Service NHS Trust

East of England Ambulance Service NHS Trust