Remote Care Concierge: AI-Driven Medical Assistant

Nsight Health; United States; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) match

11 paid company holidays

Job summary

Nsight Health is hiring a Remote Care Concierge (Medical Assistant) to support patients nationwide through onboarding, device setup, education, and ongoing engagement. This remote role focuses on using AI tools to enhance productivity and ensure high-quality patient interactions from a HIPAA-compliant home workspace.

You will certify in onboarding, adherence, enrollment, and retention while earning a monthly productivity bonus across applicable intents.

Qualifications

• Active MA certification is required.
• Comfort using AI tools to improve productivity.
• Ability to work remotely with high volume patient contacts.

Responsibilities

• Handle intent-based calls and screen-pop to complete steps on the same call.
• Lead onboarding sessions for newly enrolled patients via phone or video.
• Perform medication reviews and education during onboarding calls.
• Proactively outreach to improve adherence and daily usage.

Skills

Active MA certification

Clear phone presence

Active listening

Remote-work self-motivation

AI fluency curiosity

Education

High school diploma or equivalent

Tools

EHR/CRM/softphone

AI tools (Claude/ChatGPT)

Job description

Nsight Health is hiring a Remote Care Concierge (Medical Assistant) to support patients nationwide through onboarding, device setup, education, and ongoing engagement. This remote role focuses on using AI tools to enhance productivity and ensure high-quality patient interactions from a HIPAA-compliant home workspace.

You will certify in onboarding, adherence, enrollment, and retention while earning a monthly productivity bonus across applicable intents.