AI-Enabled Remote Medical Concierge

Nsight Health; Oregon; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

401(k) with match

Company-provided equipment

Job summary

Nsight Health is hiring a Remote Care Concierge to support patients via phone, video, and chat. You will guide onboarding, adherence, and enrollment, educate patients on remote monitoring devices, and resolve inquiries across channels.

A strong MA certification, AI fluency, and ability to work remotely are essential. The role includes productivity bonuses based on certifications, plus a competitive base hourly wage and shift differentials.

Qualifications

• Active MA certification required.
• Strong conversational skills and friendly phone presence.
• Ability to follow SOPs and documentation standards.

Responsibilities

• Handle AI-assisted calls and complete onboarding, adherence, and support tasks.
• Conduct patient onboarding and education on remote monitoring setup.
• Perform medication review and documentation during onboarding calls.
• Provide outbound adherence outreach and patient support across channels.
• Document interactions in EHR and CRM in real time.

Skills

Active listening

Excellent communication

Remote work

AI fluency

Organization

Self-motivated

Independent work

Education

Active Medical Assistant certification

High school diploma or equivalent

Tools

EHR

CRM

Softphone

Chat tools/AI platforms

Job description

Nsight Health is hiring a Remote Care Concierge to support patients via phone, video, and chat. You will guide onboarding, adherence, and enrollment, educate patients on remote monitoring devices, and resolve inquiries across channels.

A strong MA certification, AI fluency, and ability to work remotely are essential. The role includes productivity bonuses based on certifications, plus a competitive base hourly wage and shift differentials.