Remote Care Coach for Stars Quality & Outcomes

Humana Inc; Bismarck (ND); Remote; USD 54,000 - 73,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement plan

Paid time off and holidays

Job summary

Humana Inc. is seeking a Care Coach to evaluate member needs, coordinate care, and drive interventions across Medicare Advantage populations. You will work remotely, collaborating with members, caregivers, providers, and internal teams to close care gaps and promote adherence to treatment plans.

Training is mandatory for four weeks, 8:30 a.m.–5:00 p.m. ET, followed by a Monday–Friday schedule. Travel may be required for meetings.

Qualifications

• Associate degree in any field.
• At least two (2) years of direct adult patient care experience.
• Experience collaborating with members of a healthcare team.
• Strong computer proficiency and demonstrated ability to learn and navigate multiple software applications, including electronic medical records.

Responsibilities

• Engage members in Stars and quality initiatives to improve outcomes and experience.
• Support multiple Stars programs and evolving health campaigns.
• Conduct proactive telephonic outreach using approved channels.
• Review data and complete structured assessments to identify needs.
• Educate members about preventive care and connect to resources.
• Collaborate with care managers and providers to resolve barriers and promote independence.

Skills

Direct patient care experience

Team collaboration

Computer proficiency

Telephonic communication

Education

Associate degree

Tools

Electronic medical records

Job description

Humana Inc. is seeking a Care Coach to evaluate member needs, coordinate care, and drive interventions across Medicare Advantage populations. You will work remotely, collaborating with members, caregivers, providers, and internal teams to close care gaps and promote adherence to treatment plans.

Training is mandatory for four weeks, 8:30 a.m.–5:00 p.m. ET, followed by a Monday–Friday schedule. Travel may be required for meetings.