Remote Care Client Success & Adoption Lead

Vivo Care, Inc.

United States

On-site

USD 70,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Premium health benefits

Flexible PTO

Company holidays

Paid sick time

Job summary

Vivo Care is seeking a Client Success Manager to serve as the primary contact for clients, coordinating with sales, onboarding and support teams to deliver tailored solutions and high-quality service. You will drive product adoption, enroll patients, manage long-term relationships, and provide insightful reporting to support client success and business growth.

The ideal candidate will bring healthcare technology experience, strong communication, and Excel proficiency, with the ability to travel

Qualifications

Strong problem-solving and troubleshooting skills.
Ability to manage multiple client accounts and prioritize tasks.
Excellent communication and interpersonal skills, with the ability to explain complex solutions in clear terms.
Strong Excel skills.
Tech-savvy with a strong comfort level using digital platforms and software applications.
Ability to adapt communication, presentations and trainings to match the audience.
Background in insurance, claims reviews or US Healthcare an asset.
Bachelor's degree or equivalent experience.
3+ years of experience in a client-facing role, preferably within healthcare technology or a related field.

Responsibilities

Client onboarding and support
Training and education
Drive product adoption and patient enrollment
Long-term account management
Relationship management
Reporting and analysis
Troubleshooting and support
Ability to travel to the United States as needed to support new and existing clients