Remote Healthcare Client Success & Growth Manager

Harris Computer; Nebraska; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Culture for Growth

Health & Well-Being benefits

Global Reach

Career Development Programs

Vacation + Personal Days

Job summary

CareTracker is seeking a Customer Success Manager to own the health, retention, and growth of a direct client portfolio. The role blends client success with account growth, requiring healthcare operations insight and the ability to identify commercial opportunities within existing relationships.

The ideal candidate will be adept at building trust with client leadership, managing priorities across a distributed book, and collaborating with product teams to translate client needs into actionable

Qualifications

• Minimum of three years of experience in healthcare in any setting.
• Minimum of three years in a client-facing role such as client success or account management.
• Strong written and verbal communication, with comfort presenting to executives.

Responsibilities

• Manage client satisfaction and retention across the direct client bases.
• Host recurring client meetings and on-site visits for higher-value accounts.
• Lead all-client calls and coordinate client communications strategies.
• Negotiate renewals and add-ons with clients, supported by business cases.
• Support AR and collections activity and review account profitability.
• Collaborate with product teams to align roadmaps with client needs and AI adoption.

Skills

Healthcare experience

Client-facing

Communication skills

MS Office proficiency

Remote work capable

AI tools familiarity

Tools

Excel

PowerPoint

Word

Outlook

Job description

CareTracker is seeking a Customer Success Manager to own the health, retention, and growth of a direct client portfolio. The role blends client success with account growth, requiring healthcare operations insight and the ability to identify commercial opportunities within existing relationships.

The ideal candidate will be adept at building trust with client leadership, managing priorities across a distributed book, and collaborating with product teams to translate client needs into actionable