Client Success Manager

Vivo Care, Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Premium health benefits

Flexible PTO

Company holidays

Paid sick time

Job summary

Vivo Care is seeking a Client Success Manager to serve as the primary contact for clients, coordinating with sales, onboarding and support teams to deliver tailored solutions and high-quality service. You will drive product adoption, enroll patients, manage long-term relationships, and provide insightful reporting to support client success and business growth.

The ideal candidate will bring healthcare technology experience, strong communication, and Excel proficiency, with the ability to travel

Qualifications

• Strong problem-solving and troubleshooting skills.
• Ability to manage multiple client accounts and prioritize tasks.
• Excellent communication and interpersonal skills, with the ability to explain complex solutions in clear terms.
• Strong Excel skills.
• Tech-savvy with a strong comfort level using digital platforms and software applications.
• Ability to adapt communication, presentations and trainings to match the audience.
• Background in insurance, claims reviews or US Healthcare an asset.
• Bachelor's degree or equivalent experience.
• 3+ years of experience in a client-facing role, preferably within healthcare technology or a related field.

Responsibilities

• Client onboarding and support
• Training and education
• Drive product adoption and patient enrollment
• Long-term account management
• Relationship management
• Reporting and analysis
• Troubleshooting and support
• Ability to travel to the United States as needed to support new and existing clients

Skills

Problem-solving

Multi-client management

Communication skills

Excel skills

Digital platforms

Audience adaptation

US Healthcare insurance background

Bachelor's degree or equivalent

Healthcare tech experience

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

The Company

Vivo Care is leading the charge in delivering and supporting remote care for US based healthcare practices. Our next-generation Remote Patient Monitoring and Chronic Care Management platforms enable medical groups to provide safe, effective remote care that improves patient outcomes, lowers medical expenses, and generates proactive pathways for healthcare providers.

As the market leader in physician-led remote care, we empower patients to better communicate with their most-trusted healthcare advocate, their existing physician, to achieve lasting health improvements and catch early warning signs before they escalated. Led by top-tier investors from Silicon Valley and Boston, our recently closed "Series A" funding round is fueling a period of rapid growth that allows us to equip our team with the resources needed to build the best RPM platform on the market.

So if you’re looking for a team that works hard, collaborates, and has a ton of fun along the way, you may have just found your next role.

The Role

As a Client Success Manager, you will be the primary point of contact for clients, working closely with internal teams to understand their needs, deliver tailored solutions, and ensure satisfaction throughout their partnership with Vivo Care. You will collaborate with our sales, patient onboarding and support teams to deliver excellent customer service and support, contributing to the success of our clients and the growth of our business.

What you will be doing

• Client onboarding and support
• Training and education
• Drive product adoption and patient enrollment
• Long-term account management
• Relationship management
• Reporting and analysis
• Troubleshooting and support
• Ability to travel to the United States as needed to support new and existing clients

What we are looking for

• Strong problem-solving and troubleshooting skills
• Ability to manage multiple client accounts and prioritize tasks effectively
• Excellent communication and interpersonal skills, with the ability to explain complex solutions in clear, understandable terms
• Strong Excel skills
• Tech-savvy with a strong comfort level using digital platforms and software applications
• Ability to adapt communication, presentations and trainings to match the audience
• Background in insurance, claims reviews or US Healthcare an asset
• Bachelors degree or equivalent experience
• 3+ years of experience in a client-facing role, preferably within healthcare technology or a related field.

What you’ll get from us

• We’re a fast-growing organization where everyone has a voice, and every team member is encouraged to help share our organization’s future
• We are passionate about our mission to modernize and improve the future of healthcare
• We foster a culture of inclusion, collaboration, and innovation
• We cover 100% of the employee premium for health, dental, and vision
• Flexible PTO, we want you to take the time you need
• Company Holiday and Paid Sick Time

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. So, no matter your background, your orientation, or your identity expression, if you are passionate about modernizing and improving the future of healthcare, we want to hear from you!