Remote Canine Care Customer Experience Associate

The Resume Database; Salt Lake City (UT); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly salary

Annual bonus potential

Sponsored 401k program with employer match

Paid parental leave

1-week paw-ternity leave

Job summary

The Resume Database is seeking a Customer Experience member for our Ollie Canine Care Team in Salt Lake City. This fully remote role aims to enhance dog wellness through excellent customer service. Responsibilities include representing the Ollie brand, managing customer interactions, and ensuring a memorable experience for pet parents.

If you have a passion for pets, a Bachelor’s degree, and strong communication skills, we want to hear from you! Join us in our mission to make dogs' lives healthier with freshly-cooked, human-grade food.

Qualifications

• Put pets first and show empathy and understanding.
• Patience in answering customer queries.
• Improvisational skills to tackle challenges.

Responsibilities

• Represent the Ollie brand voice.
• Deliver memorable customer experiences.
• Manage customer relationships across multiple channels.

Skills

Empathy for pets

Communication skills

Problem-solving

Improvisation

Fun attitude

Education

Bachelor's Degree

Tools

Gladly or similar platform

Job description

The Resume Database is seeking a Customer Experience member for our Ollie Canine Care Team in Salt Lake City. This fully remote role aims to enhance dog wellness through excellent customer service. Responsibilities include representing the Ollie brand, managing customer interactions, and ensuring a memorable experience for pet parents.

If you have a passion for pets, a Bachelor’s degree, and strong communication skills, we want to hear from you! Join us in our mission to make dogs' lives healthier with freshly-cooked, human-grade food.