Remote Canine Care CX Specialist

Ollie Pets; United States; On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Competitive hourly pay

Annual bonus potential

401k with employer match up to 4%

Health coverage (medical, dental, and視

Parental leave

Ollie subscription for one dog

Dog‑friendly environment

Job summary

Ollie is a mission‑driven company delivering fresh, human‑grade dog meals and health services nationwide. We’re expanding our Canine Care team to provide a world‑class, genuinely kind customer experience to dog parents and their pets.

Join a small, supportive pack, report to the CX Shift Manager, and work remotely with potential co‑location in Salt Lake City. We value empathy, problem solving, and a passion for pets in a fast‑moving environment.

Qualifications

• Bachelor’s Degree required.
• Experience in customer‑centric roles (retail, service, etc.) preferred.
• Experience with pets or health foods is a plus.

Responsibilities

• Represent the Ollie brand voice to customers across channels.
• Deliver memorable customer experiences and build long‑term relationships with customers and their dogs.
• Manage customer relationships via email, phone, and order management tools.
• Track and monitor customer feedback and interactions.
• Support CX vision to create a genuinely kind customer experience.
• Assist in developing agents’ KPIs and career growth.
• Lead projects to improve the Ollie Canine Care experience.

Skills

Customer focus

Communication

Empathy

Problem solving

Education

Bachelor’s degree

Tools

Gladly

Job description

Ollie is a mission‑driven company delivering fresh, human‑grade dog meals and health services nationwide. We’re expanding our Canine Care team to provide a world‑class, genuinely kind customer experience to dog parents and their pets.

Join a small, supportive pack, report to the CX Shift Manager, and work remotely with potential co‑location in Salt Lake City. We value empathy, problem solving, and a passion for pets in a fast‑moving environment.