Remote Cancer Care Navigator

Thyme Care, Inc.; Northern (KY); Hybrid; USD 70,258,000 - 71,635,000; Full time

Job summary

Thyme Care, Inc. is seeking a Care Partner to engage members and guide them through their cancer journey. You will reach out by phone, text, and email, assess needs, and coordinate with nurses and providers to connect members with resources.

In a structured, high-volume environment, you will document interactions, prioritize actions, and collaborate with an interdisciplinary team to ensure holistic support for members and their families.

Qualifications

• At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work
• Success in a metrics-driven, feedback-oriented environment
• Experience in a fast-paced, high-volume, metrics-driven environment (e.g., contact center, care navigation, care coordination)

Responsibilities

• Engage Thyme Care members by phone, text, and email to navigate their cancer journey.
• Identify changes in health and social needs and support advanced care planning.
• Connect members to healthcare and community resources, including Thyme Care nurses.
• Handle high-volume member interactions with strong time management.
• Document interactions and coordinate with interdisciplinary care teams.

Job description

Thyme Care, Inc. is seeking a Care Partner to engage members and guide them through their cancer journey. You will reach out by phone, text, and email, assess needs, and coordinate with nurses and providers to connect members with resources.

In a structured, high-volume environment, you will document interactions, prioritize actions, and collaborate with an interdisciplinary team to ensure holistic support for members and their families.