Remote Campus Clinic Operations Supervisor

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Full benefits package

Job summary

University Physicians' Association, Inc. (UPA) seeks a full-time Office Supervisor for a busy physician's office on a remote campus in North Knoxville.

The role directs staff, coordinates clinic operations, and ensures high-quality, cost-effective care. You will oversee payroll, scheduling, policy enforcement, training, and performance reviews, while collaborating with billing and administration to optimize revenue cycle and patient flow.

Qualifications

• 3+ years of physician office management experience in health care settings.
• Strong staff supervision and payroll coordination abilities.
• Experience with billing processes and credentialing.
• Excellent organizational and communication skills.
• Ability to implement office policies and monitor performance.
• Customer service focus and problem-solving mindset.

Responsibilities

• Ensure efficient clinic flow.
• Responsible for weekly payroll and staff schedules.
• Establish office policies with management, aligned with standards.
• Conduct initial and yearly staff training and performance reviews.
• Monitor financial performance, reimbursements, and operating costs.
• Coordinate with billing and central billing office on reimbursements and charging.
• Manage patient demographics, insurance, balances, and overdue accounts with the billing team.
• Resolve customer satisfaction issues at clinic sites.
• Liaise between administration, staff, vendors, and hospitals.
• Support quality measures and department goals; assist with credentialing.
• Perform other duties as assigned by management.

Skills

Staff supervision

Payroll management

Office management

Healthcare administration

Interdepartmental communication

Process improvement

Tools

Payroll software

Billing software

EMR/EHR system

Job description

University Physicians' Association, Inc. (UPA) seeks a full-time Office Supervisor for a busy physician's office on a remote campus in North Knoxville.

The role directs staff, coordinates clinic operations, and ensures high-quality, cost-effective care. You will oversee payroll, scheduling, policy enforcement, training, and performance reviews, while collaborating with billing and administration to optimize revenue cycle and patient flow.