Physician Office Operations Lead — Remote Campus

University Physicians Group; Black Oak (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

Medical

Dental

Vision

STD

LTD

Life Insurance

401k

Job summary

University Physicians’ Association, Inc. is seeking a full-time Office Supervisor for a busy physician’s office on a remote campus in North Knoxville.

The role directs staff, oversees clinic operations, payroll, scheduling, and policy development to ensure high-quality, cost-effective care. The successful candidate will coordinate with billing and administration to optimize reimbursements, supervise annual reviews, and drive process improvements aligned with quality measures.

Qualifications

• Minimum of three (3) years of physician office management in a health care organization required.

Responsibilities

• Ensure efficient clinic flow.
• Responsible for weekly payroll and staff schedules.
• Establishment, in conjunction with management, office policies in accordance with established physician office and hospital standards.
• Initial employee training, mandatory yearly training, and monitoring of job performance including annual performance reviews.
• Review and monitor, in conjunction with Administrator, office financial performance, reimbursements, and operating costs.
• Work with Coder, Administrator, and the Central Billing Office to ensure appropriate reimbursement.
• Coordinates activities with billing office to include demographics and insurance, patient balances, overdue accounts. Gain expertise in billing office functions as they relate to charge capture and overall patient flow.
• Ensure proper resolution of all customer satisfaction issues related to clinic sites.
• Liaison between administration and office employees and between practice and outside vendors / hospital.
• Review and implement processes that align with our quality measures and department goals.
• Facilitate credentialing information as needed.
• Other Duties as assigned by management.

Job description

University Physicians’ Association, Inc. is seeking a full-time Office Supervisor for a busy physician’s office on a remote campus in North Knoxville.

The role directs staff, oversees clinic operations, payroll, scheduling, and policy development to ensure high-quality, cost-effective care. The successful candidate will coordinate with billing and administration to optimize reimbursements, supervise annual reviews, and drive process improvements aligned with quality measures.