Office Supervisor - Pediatric Consultants North/Halls

University Physicians Group; Black Oak (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

Medical

Dental

Vision

STD

LTD

Life Insurance

401k

Job summary

University Physicians’ Association, Inc. is seeking a full-time Office Supervisor for a busy physician’s office on a remote campus in North Knoxville.

The role directs staff, oversees clinic operations, payroll, scheduling, and policy development to ensure high-quality, cost-effective care. The successful candidate will coordinate with billing and administration to optimize reimbursements, supervise annual reviews, and drive process improvements aligned with quality measures.

Qualifications

• Minimum of three (3) years of physician office management in a health care organization required.

Responsibilities

• Ensure efficient clinic flow.
• Responsible for weekly payroll and staff schedules.
• Establishment, in conjunction with management, office policies in accordance with established physician office and hospital standards.
• Initial employee training, mandatory yearly training, and monitoring of job performance including annual performance reviews.
• Review and monitor, in conjunction with Administrator, office financial performance, reimbursements, and operating costs.
• Work with Coder, Administrator, and the Central Billing Office to ensure appropriate reimbursement.
• Coordinates activities with billing office to include demographics and insurance, patient balances, overdue accounts. Gain expertise in billing office functions as they relate to charge capture and overall patient flow.
• Ensure proper resolution of all customer satisfaction issues related to clinic sites.
• Liaison between administration and office employees and between practice and outside vendors / hospital.
• Review and implement processes that align with our quality measures and department goals.
• Facilitate credentialing information as needed.
• Other Duties as assigned by management.

Job description

Description

University Physicians’ Association, Inc. is looking for a full-time Office Supervisor for a busy physician’s office located on a remote campus in North Knoxville.

GENERAL SUMMARY OF DUTIES:

Responsible for directing, supervising, and coordinating staff and activities at physician office to provide quality, cost-effective care.

RESPONSIBILITIES

• 1) Ensure efficient clinic flow.
• 2) Responsible for weekly payroll and staff schedules.
• 3) Establishment, in conjunction with management, office policies in accordance with established physician office and hospital standards.
• 4) Initial employee training, mandatory yearly training, and monitoring of job performance including annual performance reviews.
• 5) Review and monitor, in conjunction with Administrator, office financial performance, reimbursements, and operating costs.
• 6) Work with Coder, Administrator, and the Central Billing Office to ensure appropriate reimbursement.
• 7) Coordinates activities with billing office to include demographics and insurance, patient balances, overdue accounts. Gain expertise in billing office functions as they relate to charge capture and overall patient flow.
• 8) Ensure proper resolution of all customer satisfaction issues related to clinic sites.
• 9) Liaison between administration and office employees and between practice and outside vendors / hospital.
• 10) Review and implement processes that align with our quality measures and department goals.
• 11) Facilitate credentialing information as needed.
• 12) Other Duties as assigned by management.

Full benefit package available, including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401k, and more!

Requirements

Minimum of three (3) years of physician office management in health care organization required.