Remote Camp Operations Director

Verterra Development; Anchorage (AK); Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Insurance coverage

Job summary

Denali Universal Services seeks an Operations Director to lead the Facilities Division, overseeing North Slope contracts and remote camp operations. You will drive service delivery, workforce management, and financial results while building high-performing teams in a fast-paced environment.

The role requires strong leadership, organization, and decision-making skills, with extensive travel to North Slope sites and other locations. A proactive, results-driven mindset is essential.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Hospitality Management, or a related field; equivalent combination of education and relevant experience may be considered.
• 7 or more years of progressively responsible operations management experience, with 5 or more years of leadership experience overseeing managers, supervisors, and large workforces.
• Demonstrated success leading complex, workforce-intensive operations, preferably across multiple locations, contracts, or client accounts.
• Strong supervisory and management experience, including leadership of managers, supervisors, and frontline employees.
• Proven ability to recruit, organize, motivate, mentor, develop, and hold teams accountable.
• Experience addressing employee performance, employee relations, and workforce changes.
• Strong operational judgment and the ability to make timely, practical decisions.
• Ability to manage multiple locations, projects, priorities, and deadlines.
• Strong organizational, communication, and problem-solving skills.
• Experience overseeing service delivery, staffing, budgets, costs, client expectations, or similar operational responsibilities.
• Ability to work independently, maintain a high level of activity, and consistently follow issues through resolution.
• Ability to travel regularly to North Slope and other assigned job sites and respond to operational matters outside normal business hours.
• Proficiency with Microsoft Office applications.
• Valid driver’s license.
• Must be able to pass pre-employment screens including drug test, criminal background check, and post-offer physical/fitness for duty evaluation.

Responsibilities

• Provide overall leadership and direction for assigned North Slope contracts and remote camp operations, including managers, supervisors, and frontline employees.
• Establish clear expectations for service, safety, performance, communication, and accountability.
• Build strong teams through effective recruitment, selection, onboarding, training, mentoring, retention, performance management, and, when necessary, corrective action or separation.
• Maintain appropriate staffing levels, schedules, rotations, and relief coverage to meet operational and contractual requirements.
• Coach and develop managers and supervisors, address leadership gaps, and strengthen accountability at all levels.
• Assess organizational, leadership, and staffing needs across the division and take timely action to ensure the operation has the leadership capacity and workforce required to perform successfully.
• Remain actively engaged in daily operations and respond quickly to staffing shortages, service issues, employee matters, client concerns, and changing priorities.
• Ensure services are delivered safely, consistently, efficiently, and in accordance with company policies and contractual requirements.
• Develop and maintain strong client relationships and ensure concerns are addressed promptly and followed through to resolution.
• Maintain accountability for the operational and financial results of assigned contracts, including service performance, staffing, labor, budgets, costs, and corrective actions.
• Partner effectively with HR, Safety, Finance, Procurement, and other support departments.
• Make regular visits to North Slope job sites to engage with employees, site leadership, and clients and verify operational performance.
• Lead or support contract mobilizations, transitions, workforce changes, and operational improvement initiatives.
• Continuously evaluate operational processes, workflows, service delivery models, and business practices to identify opportunities for improved efficiency, quality, consistency, compliance, and operational performance. Champion a culture of innovation and continuous improvement.

Skills

Leadership

Operations management

Staffing

Communication

Travel readiness

Education

Bachelor's degree in Business Administration, Operations Management, Hospitality Management, or related field

7+ years operations management experience

5+ years leadership experience managing managers/supervisors

Strong supervisory and management experience

Job description

Denali Universal Services seeks an Operations Director to lead the Facilities Division, overseeing North Slope contracts and remote camp operations. You will drive service delivery, workforce management, and financial results while building high-performing teams in a fast-paced environment.

The role requires strong leadership, organization, and decision-making skills, with extensive travel to North Slope sites and other locations. A proactive, results-driven mindset is essential.