Operations Director

Denali Universal Services; Anchorage (AK); On-site; USD 150,000 - 210,000; Full time

Job summary

Denali Universal Services in Alaska seeks an experienced Operations Director to lead the Facilities Division, with primary responsibility for North Slope contracts and remote camp operations. You will oversee service delivery, workforce management, client relationships, and financial results across a complex, people-intensive environment.

The role requires hands-on leadership to build high-performing teams, develop leaders, drive accountability, and deliver exceptional results while prioritizing

Qualifications

• Bachelor's degree in Business, Operations, Hospitality, or related field (or equivalent experience).
• 7+ years in operations management, incl. 5+ years leading managers and large teams.
• Proven experience managing budgets, staffing, and client relationships.

Responsibilities

• Lead and support managers, supervisors, and frontline employees across multiple locations and contracts.
• Ensure safe, efficient, and high-quality service delivery in compliance with company and client expectations.
• Recruit, develop, coach, and retain strong operational teams.
• Maintain staffing levels and respond proactively to workforce and operational challenges.
• Build and maintain positive client relationships.
• Manage contract performance, budgets, labor costs, and operational results.
• Partner with HR, Safety, Finance, and other departments to support business objectives.
• Lead operational improvements, mobilizations, transitions, and continuous improvement initiatives.
• Travel regularly to North Slope job sites and other assigned locations.

Skills

Operations management

Leadership

Budget management

Client relationships

Strategic planning

Communication

Problem solving

Travel readiness

Microsoft Office

Education

Bachelor's degree in Business, Operations, Hospitality, or related field

Tools

Microsoft Office

Job description

Denali Universal Services (DUS) is seeking an experienced and results-driven Operations Director to provide leadership for our Facilities Division, with primary responsibility for North Slope contracts and remote camp operations. This role is responsible for overseeing service delivery, workforce management, client relationships, operational performance, and financial results across a complex, people-intensive operation. The successful candidate will be a hands-on leader who can build strong teams, develop leaders, solve problems, drive accountability, and deliver exceptional results in a fast-paced environment.

Experience in facilities management, hospitality, food service, logistics, remote operations, or other service-focused industries is beneficial, but strong people leadership and operational management experience are essential.

Position Summary

• Lead and support managers, supervisors, and frontline employees across multiple locations and contracts.
• Ensure safe, efficient, and high-quality service delivery in compliance with company and client expectations.
• Recruit, develop, coach, and retain strong operational teams.
• Maintain staffing levels and respond proactively to workforce and operational challenges.
• Build and maintain positive client relationships.
• Manage contract performance, budgets, labor costs, and operational results.
• Partner with HR, Safety, Finance, and other departments to support business objectives.
• Lead operational improvements, mobilizations, transitions, and continuous improvement initiatives.
• Travel regularly to North Slope job sites and other assigned locations.

Qualifications

• Bachelor's degree in Business, Operations, Hospitality, or a related field, or an equivalent combination of education and experience.
• 7+ years of operations management experience, including at least 5 years leading managers, supervisors, and large workforces.
• Proven success managing complex, workforce-intensive operations.
• Strong leadership, employee development, and performance management skills.
• Experience managing budgets, staffing, service delivery, and client relationships.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
• Proficient in Microsoft Office.
• Valid driver's license and ability to travel regularly.
• Ability to pass pre-employment screening requirements.

Qualifications

• Experience in facilities management, hospitality, food service, logistics, lodging, or remote operations.
• Experience managing multiple contracts, client accounts, or geographically dispersed operations.

What We're Looking For

The ideal candidate is a high-energy leader who takes ownership, develops strong teams, drives accountability, and consistently delivers operational excellence while maintaining a strong focus on safety, service, and client satisfaction.