Remote Call Center Supervisor — Member Experience Leader

Mountain America Credit Union; Sandy (UT); Remote; USD 55,000 - 85,000; Full time

Job summary

Mountain America Credit Union is seeking a Service Center Assistant Manager to lead a remote call center team, focusing on sales and member service excellence. You will coach staff, monitor performance, and drive improvements across inbound and outbound channels to enhance member financial relationships.

The role requires supervisory experience, a two-year degree, and proficiency with Symitar, Excel, and typing.

Qualifications

• Three years of similar or related experience.
• Two-year college degree or completion of a specialized course.
• Good knowledge of Symitar; proficient typing (35 wpm) and 10-key skills.

Responsibilities

• Coach and train call center agents on sales and servicing techniques.
• Educate members about products and services.
• Supervise staff and manage performance, scheduling, and approvals.
• Resolve member issues and escalations with coaching for improvement.
• Monitor calls and track quality metrics across channels.

Skills

Call center supervision

Coaching & training

Sales & servicing

Microsoft Office

Typing 35 wpm

10-key

Symitar

Education

Two-year college degree

Banking knowledge or specialized course

Tools

Symitar

Job description

Mountain America Credit Union is seeking a Service Center Assistant Manager to lead a remote call center team, focusing on sales and member service excellence. You will coach staff, monitor performance, and drive improvements across inbound and outbound channels to enhance member financial relationships.

The role requires supervisory experience, a two-year degree, and proficiency with Symitar, Excel, and typing.